Regional Service Manager

Job Description

Employment :Permanent
# of Openings :1
Classification :Operations Mgr Industry:Specialist

Design Group is seeking a Regional Service Manager for our client in the heavy industrial equipment industry. The ideal candidate will have current or recent experience as a Service Manager in that field.



  • Manage customer relationships and address customer concerns
  • Negotiate and administer contracts with suppliers, vendors and other representatives and manage contract execution quality and propose improvement ideas
  • Develop procedural methods and collaborate with the workshop, field service and parts department to enhance revenue growth
  • Implement process and communication flows for the parts and service function
  • Ensure reliable equipment parts supply and inventory levels in conjunction with Warehouse, as well as the availability of shop and field service technicians to maintain and repair customer equipment
  • Ensure inventory accuracy, timely and accurate work order processing 
  • Work in conjunction with the Warranty Manager to identify, analyze and resolve customer warranty and claims issues
  • Ensure effective, accurate reporting, data management and analytics
  • Determine resource needs and proactively plan staffing and coverage for the region

  • Minimum College Diploma in Business Management, Sales, or Mechanical Engineering
  • Service or Operations management experience in the Heavy Equipment industry
  • Well established leadership and performance management skills
  • Well established financial and business acumen, negotiating and influencing skills
  • Proven budgeting, forecasting, reporting, analytics and P&L management
  • Management of WIP, inventory levels, timely customer invoicing
  • MS Office, time entry and metrics software
  • Ability to travel across the region

If you are interested, please submit your resume in Microsoft Word format to: [Click Here to Email Your Resume]

Design Group Staffing would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview.

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.  Alternative formats available upon request.

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Apply URL: ERJOB_95589 Regional Service Manager


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About Design Group Staffing

Design Group Staffing Inc. is one of the largest suppliers of contract, temporary and full-time professionals in Canada. Founded in 1976, our firm specializes in providing engineering, technical and technical sales roles in Construction, EPCM, Manufacturing, Mining, Oil & Gas and Architecture & Design, as well as specialist roles in Real Estate Development and Property Management across Canada. As Recruitment Specialists, we stand out by creating an exceptional experience for candidates and client companies. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

Design Group Staffing Inc. is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

For more information about Design Group Staffing, please visit