Program Manager, Rewards & Loyalty
Job Description

Program Manager - Rewards & Loyalty

On behalf of our client in the Banking Sector, PROCOM is looking for a Program Manager - Rewards & Loyalty.

Program Manager - Rewards & Loyalty – Job Description

  • Responsible for leading, developing, managing and implementing all the IT project plans for highly complex IT programs.
  • You will be responsible for leading large, cross-organization project teams towards targeted and scheduled outcomes that deliver on the program objectives.
  • You will integrate efforts, continuously assess and refine approaches and plans, and have the overall accountability of ensuring effective and timely communications to the appropriate parties.
  • You will engage routinely with the client’s executive leadership to communicate project objectives, strategy, tactics, and ongoing progress.
  • You will provide leadership and facilitate the necessary stakeholder discussion that identifies the business change and drive the necessary consensus to adopt a manageable change strategy.
  • You will direct the IT Project Managers to achieve defined outcomes aligned with the overall business and technical strategies.
  • You will ensure the efficiency and the effective delivery of the all the project plans being developed by the Project Managers, their project management processes, planning, budgets, and risk assessments.
  • Provide oversight of all deliverables and activities throughout the program lifecycle and advise project teams on best practices and techniques throughout the program lifecycle
  • Translate client vision into high level program scope and design. Facilitate joint planning with the client in the early stages of program formation
  • Create transformational business and/or technology strategies and deliverables that will reshape the business processes to enhance or create significant growth opportunities
  • Manages both the Business and IT plans and deliverables.
  • Facilitate schedule and cost forecasting and mentors project managers in determining risk-based provisions
  • Create metrics and manages with a higher level of information (i.e., at the trends and management indicator level); differentiates between project and program metrics.
  • Execute designated program governance activities. Champion strong governance through the creation of a program decision framework; manage program scope using appropriate fact-based metrics/assumptions
  • Monitor and resolve program risks, issues, assumptions, constraints and dependencies
  • Identify and manage overall program costs, timeline and resources
  • Manage financial impacts and forecasts at the program level
  • Anticipate and quantify tactical, operational and strategic risks, applying risk-based approach to forecasting
  • Manages escalation and resolution of program issues and risks and impact of cross project dependencies
  • Participates in weekly program and project status reports review and gather and review critical issues list
  • Supervise project closure initiatives, such as client satisfaction survey and closure analysis
  • Promotes innovative or improved methods to get work done and implements best practice. Coaches and mentors project manager(s) development and continuous improvement
  • Provide governance and oversight of all project status reports and management documents (Program Charter, Project Charter, DOU, CTD, Project Scope, BOA, FPP)

Program Manager - Rewards & Loyalty – Mandatory Skills

  • Bachelor’ degree in Business Administration, Information Technology or Arts and Science
  • 2-4 years’ experience as a Program Manager
  • 2-4 years proven experience successfully managing and implementing several large-scale, high visibility projects with management of large cross-functional project teams
  • Experience in managing projects for Finance at a FI
  • Solid experience Agile project methodology
  • Strong verbal and written communications skills required to manage communications to all stakeholders.
  • Advanced user proficiency with computer software, such as MS Office, MS Project and/or Visio.
  • Advanced understanding of IT principals, including lifecycle planning, estimating and architecture.
  • Team/Culture: Digital/Agile

Program Manager - Rewards & Loyalty – Nice to Have Skills

  • Experience working on any Rewards and/or Loyalty Program would be an asset
  • MBA would be an asset
  • PMP and Scrum master certifications would be an asset
  • Certification in Technology or Computer Science would be an asset

Program Manager - Rewards & Loyalty - Assignment Start Date

ASAP – 12 months to start

Program Manager - Rewards & Loyalty - Assignment Location

Downtown Toronto

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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