Product Manager - Digital
Job Description

Product Manager - Digital

On behalf of our client in the Telco Sector, PROCOM is looking for a Product Manager - Digital.

Product Manager - Digital – Job Description

  • As a Product Owner, of Personalization & Targeted Customer Experiences you will own the personalization strategy and execution on the website for all mobility customers and ensure a seamless experience from our marketing campaigns to our website.
  • In this role, you will work with a broad range of stakeholders in digital and marketing to come up with strategies and tactics that will ultimately drive more existing customer sales online.
  • You will champion ideas on how to improve our experience through content, offers & design offers and continuously test and learn new ways to do this.
  • We are looking for someone who enjoys working in ambiguity, pushing the status quo and loves using data to drive decisions.
  • You will lead a delivery team of designers, developers and content writers, building a backlog of user stories which you will regularly refine to ensure the team is working on the highest priority items.
  • Be a champion for vision and prioritization of digital experiences in partnership with partners to achieve the business outcomes (return on investment)
  • Establish relationships and liaise with a diverse group of cross-functional partners within the organization; collaborate on interdependent roadmaps and technology investments to achieve mutual business outcomes
  • Build organizational support and the understanding of the strategic direction of the product
  • Define tangible product roadmap- actively own and be responsible for the product backlog and prioritize based on feedback and value
  • Accountable for critical product metrics and to report progress, provide ongoing communication to partners on progress
  • Balance expectations and remove business and roadmap impediments
  • Own product research and measurements, drive optimizations
  • Accountable for the overall product health (security, accessibility, performance, etc.)

Product Manager - Digital – Mandatory Skills

  • Understand business priorities and encouraged outcomes
  • Understand customer needs, be the voice of the customer and tell the Product Story
  • Has 3 - 6 years of experience
  • May mentor and delegate tasks to Project Coordinators / Junior Project Managers.
  • Able to work with the client to communicate intelligently in a project management capacity, showing knowledge of the SDLC/SCRUM and understanding of client's requirements in order to maintain customer happiness.
  • Theorizing ideas for process improvement and implements the change within their projects with the Project Manager.
  • Shows good ability to use 1 or more planning tools, e.g. JIRA.
  • Has the ability to track time and cost against an agreed baseline and provide an early warning of likely deviation.
  • Responsible for ensuring projects are delivered to budget and schedule.

Product Manager - Digital - Assignment Start Date

ASAP – 12 months to start

Product Manager - Digital - Assignment Location

Downtown Toronto

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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