Parts Correspondent / Shipper & Receiver
Job Description

Are you a parts person that thrives on getting the right part, at the right time, at the right price to satisfy your internal and external customers? Working for the Canadian leader in material handling as a senior parts correspondent you would need to be highly responsive and manage a large volume of requests from our regional field technicians, our service shop, sales representative, depots and external customers.  You would use your mechanical parts knowledge of sweepers, scrubbers and forklifts to help source and secure parts for central region and our external customers’ keeping their stock and equipment running.

The Parts Correspondent will pivot primarily between taking and making phone calls, looking up vendor information, sourcing, buying, follow up and order fulfillment administration. Your attention to detail will be the key to success when completing the administrative portion of your tasks such as entering orders, managing warranty documents and purchase orders.  The correspondent will keep an eye on inventory for accuracy and adequate stock, maximizing our sales and order time.   Your computer and internet savvy is clearly a benefit as you navigate a variety of vendor ordering systems to achieve your goals.

The Part Department is a dynamic team who works together for a common goal: client satisfaction.  At Johnston Equipment every client and employee is valued and important.  Our company stands behind 60 years of business excellence.  

We offer our employees:

  • A stable company who stands behind 60 years of business excellence

  • Competitive compensation
  • Work/Life balance
  • The chance to expand your professional and personal skills
  • Learning with a national leader in a most critical industry, material handling

Here at Johnston we believe that attitude is everything so bring your “make a difference” personality and strong work ethic and be ready to succeed!

You can make a difference: Parts Correspondents directly impact inventory availability, parts flow to the shop and to customers for the repair of equipment.  Purchasing parts at competitive prices directly impacts our costs per unit which affect our margins and profits. Providing parts in a timely and efficient manner satisfies all internal and external customers and ensures equipment is repaired and up and running as quickly as possible which directly impact internal and external customers’ productivity and satisfaction with GNJ services.

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care.  Live the values.  Reap the rewards.  

Additional Qualifications



Education

  • Certificates & Designations
    • High School is required
    • Post secondary education


Skills

  • Achieves Results, Accuracy and attention to detail
  • Business Knowledge and Improvement
    • Identify Solutions
    • Strong Knowledge of External/Industry Activity
  • Collaborates with Others
    • Maintains Productive Relationships
    • Works Effectively with Others
  • Committed to Customers
    • Anticipates Customer Needs
    • Balanced and Proactive Attitude
    • Creates Client Loyalty
    • Customer Service
    • Develops and Maintains Relationships
    • Respectful Engagement
    • Responsiveness
    • Sound Decision Making Based on Facts
  • Communicates Effectively
    • Clear and Concise (oral and written communication)
    • Communicates with Confidence
    • Patience and Tact
  • Demonstrates Functional Expertise, Strong PC Computer and keyboarding skills (MS Word, MS Outlook, Intranet, Customer Portals), 60 WPM
  • Other, Advanced skills in Microsoft Office
  • Work Experience, 2 Years - Related Experience


Job Requirements

 

Company Overview

Since 1954, Johnston’s mission has been to develop valued customer partnerships by providing precision, cost-effective material handling equipment to move product in, out and throughout your warehouse; service solutions and tools to better manage your productivity; racking, storage and system solutions to optimize storage of your goods; and programs to enhance your ability to protect both your assets and your people.


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