Robert Half Technology - Oracle CRM Support
Oracle CRM Support
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Job Overview
Company: Robert Half Technology
Location: CA-ALBERTA-Calgary
Base Pay: 40.00 CAD - 55.00 CAD /Hour
Employee Type: Full-Time Employee
Industry: Other Great Industries
Manages Others: Not Specified
Job Type: Engineering
Information Technology
Req'd Education: Not Specified
Req'd Experience: Not Specified
Req'd Travel: Not Specified
Relocation Covered: Not Specified
Contact: Recruiter
Phone: Not Available
Email: Send Email Now
Fax: Not Available
Ref ID: 05000-0011068813
Job Description
Ref ID: 05000-0011068813

Classification: Product Support Specialist

Compensation: $40.00 to $55.00 hourly

Robert Half is currently searching for an Application Support Analyst to support our clients Oracle Cloud Environment. Experience in supporting Oracle Ebusiness Suite is a great asset to be a successful candidate. This is a contract position with an anticipated duration of 3 months before a possible extension or conversion to full time staff.
Working out of our clients downtown Calgary office this is an exciting opportunity to develop skills in supporting a leading edge modern enterprise application.
To be successful you must have exemplary communication skills and a positive attitude.

If you are interested in learning more or applying please reach out to [Click Here to Email Your Resume]

We thank all applicants for their interest however only those selected for interview will be contacted.
Job Requirements
The Support analyst will perform the below duties at a high level:
• Production Support – provide second level support to Oracle Fusion Applications (Oracle Field Services Cloud, CRM)
• Work with Business users to understand the issue and gather supporting details
• Resolve the issues that can be tackled through user training
• Identify the source of the issue (such as Program related, configuration related)
• Work with Managed Services Provider (MSP), in resolving the issues
• Test the bug fixes provided by MSP
• Testing functionalities during quarterly updates
• Coordinate testing with Business users during UAT
• Demonstrate Excellent communication skills
• Ability to work independently as well as with teams
• Knowledge and proficiency in ITSM tools and SDLC
• Experience in one or more application tracks of Oracle Cloud application (SaaS)
• Experience in Production Support environment of Oracle Cloud Applications such as, CRM and Field Services. Experience in Financials, SCM, HCM, Fleet Maintenance would be a plus
• Ability to prioritize issues based on severity and triage issues with Business users/IT teams
• Experience Analyzing the business requirements and identify gaps
• Experience working with Test Cases and Test scripts to test the solutions
• Experience working on shift basis to support Production system is a plus
• Experience working with virtual teams

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Robert Half Technology is an Equal Opportunity Employer