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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Facilities

Description

Job description

Our client is looking for a critical facility Operator.

Location: Scarborough



You will be responsible for operating, monitoring, and maintaining the operations of a highly complex, mission critical, data centre facility whose failure would have a major impact on the operation of the bank due to loss of revenue and reputation. 

Resolves complex electrical, mechanical, and other infrastructure equipment and system issues on a rotating shift basis to ensure maximum availability, reliability, and efficiency of critical facilities operations.  Provides first response to facility emergency situations and incidents.  Coaches, mentors, and trains critical facility operators in training and provides guidance to service providers.  Provides subject matter expertise in a technical/trade area(s) acting as a resource to other staff in the resolution of more complex operating issues.  Ensures facility operations are in compliance with practices, policies, and procedures, and all applicable codes, standards, and regulations in order to mitigate risk.

 

  • Monitors, operates, maintains, and repairs electrical, mechanical, and other complex infrastructure equipment and systems, with responsibility for the operations of an assigned critical facility data centre on a rotating shift basis to ensure maximum availability, reliability, and efficiency.
  • Ensures the reliable operation of all critical facility infrastructure support systems including electrical and mechanical systems, uninterrupted power supply (UPS), emergency power generators, hydro power, HVAC (heating, ventilation, and air conditioning), fire detection and suppression, electrical power monitoring system, and building automation systems to fulfil mandated uptime commitment.
  • Monitors all infrastructure support equipment and system performance through building automation systems and physical inspections, identifies issues, performs minor repairs, documents work, and engages appropriate internal or service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to bank operations.
  • Provides subject matter expertise in a specialized technical/trade area(s), acting as a resource to other staff at assigned facility in addition to multi-purpose facilities in the resolution of more complex operating issues.
  • Identifies, investigates, and troubleshoots minor and major system and equipment issues and determines cause(s) utilizing thorough understanding of integrated mechanical and electrical operations and equipment.
  • Conducts scheduled and unscheduled preventative maintenance activities for complex equipment in highly sensitive environments.
  • Provides first response to facility emergency situations and incidents and ensures communication to management and key stakeholders. 
  • Guides, monitors, and coordinates work conducted by service and utility providers, providing direction on work procedures and ensuring mitigation of adverse impact to facility operations.
  • Provides support and technical assistance to multi-purpose facilities on the resolution of more complex issues.



  • Completion of a technical college/trades diploma, in data, electrical, mechanical, refrigeration, heating, ventilation, or air conditioning (HVAC) or equivalent work experience.
  • Minimum of 5 years of progressively responsible critical facilities operations experience including experience operating a sophisticated business critical mechanical and electrical data centre environment.
  • Completion of industry professional certification from Building Owners and Managers Institute (BOMI) or equivalent.
  • Advanced knowledge of critical facility data centre infrastructure support systems including electrical and mechanical systems, uninterrupted power supply (UPS), emergency power generators, hydro power, HVAC (heating, ventilation, and air conditioning), fire detection and suppression, electrical power monitoring system, and building automation systems.
  • Specialized knowledge of building science, with emphasis on operation and maintenance of highly complex mechanical, electrical, fire, and security systems.
  • Solid understanding of risk and regulatory requirements including building operations, maintenance and emergency codes, regulations and life safety bylaws.
  • Experience monitoring and guiding service providers.
  • Knowledge of process and project management principles.
  • Working knowledge of standard desktop applications used by the facility.
  • Understanding of internal business partner’s business, services and organization.

Skills

  • Strong problem solving and decision making skills in order to analyze, diagnose, and resolve complex mechanical, electrical, and control systems equipment operational issues.
  • Ability to operate facility systems both with the aid of automated control systems and manually in response to system failures.
  • Vigilance and strong attention to detail in order to monitor systems, equipment, and information and identify discrepancies and issues.
  • Strong interpersonal, communication, collaborative, relationship management, and customer services skills.
  • Strong planning and organizing skills and ability to manage multiple priorities.
  • Ability to work effectively in a team environment.
  • Good coaching, mentoring, and training skills.

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