NOC Specialist
Job Description

NOC Specialist

On behalf of our client in the Telco Sector, PROCOM is looking for an NOC Specialist.

NOC Specialist – Job Description

  • To provide Tier 3 centralized operations for Data networks and services supporting residential and business customers.
  • Manage and drive incidents to resolution working directly with the appropriate internal support groups and Vendors to ensuring all Customer and Network MTTR's and SLA's are met
  • Execute the Network Notification process to ensure communication of all major or significant network customer impacting events.
  • Ensure Change and Incident Management policies are enforced.
  • Monitor change control activities to ensure all planned network events are transparent as possible to the end customer.
  • Requires holistic understanding of the Rogers network and the ability to assess impact to services and customers.
  • Act as an interface to Network Operations Groups, implementation, Third Party Carriers and Customer Facing Groups.
  • Execute the Network Notification process to ensure communication of all Critical, Severe, or Major network customer impacting events.
  • Perform disaster recovery/pre-plan implementation
  • Collaborate with customer-facing, internal support groups and external vendor/supplier.
  • Write and document any department procedures needed for troubleshooting
  • Ensure successful completion of assigned projects

NOC Specialist - Assignment Start Date

ASAP – 3 months to start

NOC Specialist - Assignment Location

Brampton, ONT

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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