Network Operations Engineer
Job Description

Network Operations Engineer On behalf of our client in the Financial Insurance Services Sector, PROCOM is looking for an experienced Network Operations Engineer.

Network Operations Engineer – Job Description

  • Enterprise Network Services provides an essential set of network and communication services to the global community in support of business operations worldwide.
  • The Network Operations team is accountable for the operation of all network and connectivity services which facilitate the community to digitally interconnect a wide variety of devices; enabling data, voice and video communications with each other and with our customers, suppliers, Advisors and partners.
  • The Senior Network Operations Engineer works under the general direction of the Director, Network Operations Engineering, and has primary responsibility for the operations, maintenance, and protection of local and field network as well as the global WAN resources of the organization.
  • This position also works with Solutions Design Engineering and Network Architecture to assists in the strategic and tactical planning and implementation of the information technology infrastructure supporting our business.
  • This position participates in a 7x24x365 operational organization whose main accountabilities include infrastructure administration, Incident/Problem/ Change Management, Service Request processing, network availability/capacity/performance management, and project implementation.
  • This position also requires the identification of opportunities to drive improved operational efficiency by leveraging simplification, standardization, and automation across all functions including infrastructure, tools, processes and procedures.
  • The candidate should have a focused strength in security infrastructure technologies and services.
  • Chief among the many duties and responsibilities required of the Network Operations Engineer are:
  • Execute an analytical, technical and administrative role in the planning, design, testing, installation and on-going maintenance of components of the Enterprise Network Environment.
  • Focus Area – Internet Technologies - such as firewalls, VPNs, intrusion prevention, network access controls, application control, identity awareness, URL filtering, DNS, Application Acceleration & Load Balancing, SSL Acceleration
  • Monitor infrastructure components and take corrective action when defects or problematic trends are discovered.
  • Investigation and diagnostics shall occur via proven testing methodologies utilizing standard network monitoring tools, documentation, and other various troubleshooting techniques required for service restoration
  • Complete service reporting of network metrics related to established SLAs for capacity, availability, demand, and service performance, ensuring they are captured, validated and reported and that management action plans are developed and implemented to address deficiencies or issues
  • Report on historical service level trends and patterns, providing analysis and identification of service improvement opportunities
  • Perform regular preventative maintenance and lifecycle management upgrades
  • Integrate security efforts, projects and other related initiatives
  • Provide assessment and fulfilment of standard services requests and changes as per documented process methodologies including requests for network information, documentation, service level reports, and standard infrastructure changes
  • Maintain documentation and provide team updates as needed to ensure changes are well communicated and understood by L3, L2, L1 Network Operations centre and business
  • Rotational 24x7x365 on-call to ensure comprehensive availability of network services for our business
  • Develop plans and strategies to improve network performance, reliability and operational cost-effectiveness
  • Provide consultation and comprehensive support to our internal and external business partners including Architecture, Engineering, Application Services, Distributed Computing (server, storage, web hosting), Information Security, Business Continuity and our business stakeholders
  • Promote and fully participate in key IT processes of Incident, Problem, Change, Configuration, Capacity and Service Level Management

Network Operations Engineer - Assignment Start Date

ASAP – 6 months to start

Network Operations Engineer - Assignment Location

North York, ONT

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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