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Job Snapshot

Base Pay - 80,000 CAD - 92,000 CAD /YearEmployee Type - Full-Time EmployeeEducation - 2 Year DegreeExperience - At least 5 year(s)Travel - Up to 25%Relocation Covered - YesIndustries - Installation - Maint - Repair, Management, EngineeringOther Pay - full benefits, excellent RRSP plan


Automation Service Manager

Position Overview:

The Automation Service Manager will oversee the entire service team at our customer site in support of a long term maintenance contract. The Automation Service Manager will work under the direction of and report directly to the Service Director. The Automation Service Manager’s role is to share their knowledge and skills with service team employees as well as providing customers with ongoing support with existing and system upgrades.

Essential Function:

•           Provide leadership, coaching, and mentoring for a team of Software Support Engineers, PLC Engineers and Mechatronics.

•           Responsible to lead by example and ensure team compliance of all management directives, company and departmental policies, procedures as well as safety standards.

•           Communicate all new or revised policies, procedures and /or processes to team members to ensure they have the most up-to-date and current information.

•           Performs important areas of standard professional level work that typically requires processing and interpreting, more complex, less-clearly defined issues.

•           Coordinates and handles complex, unusual problems with Service Director

•           Prepares and conducts performance reviews for the Service team members

•           Identifies and resolves readily identifiable, clearly-defined problems.

•           Administers and implements safety program, prepares and maintains safety certifications.

•           Develops effective relationships with key customer contacts, other leaders and key stakeholders, business units, project teams, and operations in enabling the successful delivery of solutions for the business.

•           Performs complex conflict resolution for internal and external conflicts.

•           Responsible for maintenance contracts and third party service providers.

•           Successfully defines work flows, jobs, and reporting relationships to obtain optimum effectiveness.

•           Develop departmental budgets and business plans for functional area.

•           Evaluate and recommend changes in methods or procedures in own area of responsibility.

•           Identifies resource needs and may develop justification.

•           Recommend/ determine organizational structures and supervisory relationships for own segment of company in cooperation with the Service Director.

•           Applies supervisory approaches for work direction, motivation, performance management, and disciplinary action.

•           Participates in the resolution of design and performance issues of semi-complex systems that integrate hardware and software.

•           Provides guidance and services to educate customer and staff in the proper operation and maintenance of the material handling system.

•           Works independently with little direct supervision or review

•           Create weekly team schedules to ensure appropriate coverage of work activities including but not limited to coordinating individual leave requests, ensuring team members have sufficient time for breaks, lunches etc.

•           Participates in customer and internal meetings.

•           Works as part of international team to ensure maximum system uptime and performance.

•           Identifies assigns and directs team work assignments to effectively utilize resources complete assigned tasks in a timely and efficient manner.

•           Provides consultation to customers including quotes and expansions to improve existing  systems.


Qualification Requirements:  (to be considered for the position)

•           4-year degree or equivalent combination of education and experience in similar work.

•           At least 2 years of prior experience managing and maintaining material handling systems/robotic systems.

•           Must be able to demonstrate a strong knowledge of mechanical equipment/components and preventative maintenance.

•           Have strong electrical skills including wiring, AC Power, AC Motors, electrical drawing & schematics and control panels.

•           Knowledge and experience with the following controls components is highly valuable: Servo Drives, PLC, PC Controllers, DC Power Supplies, optical devices (i.e. encoders, photo eyes, etc.).

•           Must be able to work with multiple third vendors.

•           Must have the ability to track & measures Key Performance Indicators and Fault Data, evaluate & analyze the data, implement & direct improvement.

•           Have a demonstrated ability to create reports and communication materials to best report and demonstrate continuous improvement of maintenance and operations of material handling equipment to our customer.

•           Must be able to multitask and handle concurrent projects.

•           Must have strong customer service skills and an inclination towards sales.

•           Must have strong written, verbal and reading communication skills to support centralized and decentralized teams.

•           Candidate must have working experience with MS office products.

Company Description

  • Contact : mark levert
  • Phone : 4168875581
  • Fax : 905-470-0259
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