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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Management

Description

ADT is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs more than 18,000 people throughout North America. More information is available at www.adt.ca.

The Manager of Employee Experience & Engagement, will be responsible for continuous improvement and ensuring that our employees are engaged and aligned with our company values, culture and purpose. This role will play a crucial role in the continued development of the company’s corporate culture and employee experience and responsible for unifying the employee engagement strategy for all branches across Canada. They will continuously evaluate employee engagement programs to ensure they are meeting the needs of the business, and propose creative solutions for improving effectiveness.

Major areas of responsibility:

  • Drive an employee-centric focus across our HR offerings and enabling technology platforms to facilitate growth and retention.
  • Support the organization’s objective of creating an exceptional employee experience that enables the company to engage with the talent needed to transform and grow the business.
  • Create and execute on strategy for multi-faceted employee engagement programs and multiple projects simultaneously.
  • Advocates for employees to ensure messaging is accessible and relevant, and factors in their perspective.
  • Generate and implement ideas that support a cohesive and empowered culture
  • Undertakes initiatives to strengthen corporate and internal communications, including development of various key messages, briefing and speaking notes, memos to employees, videos and communication plans up to and including quarterly Town Hall Meetings.
  • Implement tools and processes to capture the voice of the employee in a modern and dynamic way – leveraging all forms of data collection across the employee lifecycle (including new hire surveys, stay interviews, exit surveys and engagement surveys) to inform programs.
  • Partners with Leadership Development to oversee the development, distribution and analysis of employee engagement surveys, including the formation of survey objectives, the implementation of the survey process, and the analysis and presentation of the survey results.
  • Maintains a pulse on employee morale and engagement, continuously identifying opportunities to create an engaged workforce.
  • Collaborate with our HR team to surface critical insights for leaders; model and track success metrics to continuously improve engagement tools and programming, as well as tying these insights to business outcomes.
  • Successfully build strong working relationships in a functional environment across key stakeholder groups, such as business leaders, as well as frontline employees and managers.
  • Lead by example with clear direction, candid feedback, and a communications style that results in trust and optimism.
  • Exhibit sound independent judgment, a bias for action, and a disciplined approach to the communications craft.
  • This role will require occasional travel across all locations (approximately 20-30%).
Primary objectives

  • Create and execute a strategic roadmap centered on high employee engagement.
  • Help to raise the standards of the organization and bring new ideas about improvements forward.
  • Identifies, creates and executes annual employee plans to drive towards results including high engagement, successful talent acquisition strategies and positive health and wellness outcomes.
  • Develop and implement thoughtful, innovative and engaging communications that build on and enhance ADTs purpose, priorities and cultural values.
  • Create memorable employee experiences that help leaders connect with employees
  • Establish key metrics (leading and lagging indicators) to measure success.
  • Embed a culture of client focus, collaboration, and transparency to reinforce an innovative and performance-driven work environment with a high level of accountability



Requirements

Education:
University degree or diploma in Organizational Behaviour or Human Resources or related work experience


Specialized knowledge:
Knowledge of Continuous Improvement Culture and Lean Change Management

Skills:
  • Prior experience delivering messages employees can’t wait to read, using engaging and creative communication tactics and media.
  • Superior verbal, writing, editing, and proofreading skills
  • Ability to prioritize in a fast-paced work environment, pivot quickly based on changing business needs, and manage time appropriately.
  • Demonstrated experience managing and measuring programs with national impact.
  • Skillful in communicating with influencing a wide range of internal and external stakeholders including leadership, employees, potential/existing vendors, and business partners.
  • Ability to quickly establish rapport with Executive leaders and get up to speed on organizational structure, culture, programs, policies, etc.
  • Ethical and low-ego; stimulates confidence and trust, while also garnering respect and credibility.
  • Strong sense of ethics and the ability to handle sensitive or private information with tact, discretion and decorum.
  • High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.
  • Project management skills and the ability to quickly shift priorities based on business needs
  • Experience creating employee engagement activations, experiences and events.
  • Love for storytelling and creating socially-driven content that drives participatory change.
  • Resourceful, self-motivated and able to independently prioritize shifting workloads in a high growth, ever changing environment.
  • Ability to partner with managers and leaders to execute programs that deliver employee engagement
  • Demonstrated experience in Diversity and Inclusion with some experience in inclusion strategies.


Experience:
  • 7 years of related experience with portfolio examples upon request.
  • Proven experience with Microsoft Office suite.
  • Experience working in both a Sales and Operations environment (distribution and contact/call centers, sales etc.) driving improvements that have resulted in measurable business impact.
  • Experience working with leaders in Operations, Finance, Sales, Marketing and Customer Care
  • Experience supporting organizational transformation.


Work Environment
The Manager of Employee Experience and Engagement will work in a variety of locations, including:

In the office:
Interaction with employees and management
Completing administrative duties

In the field:
Working with external vendors

Apply today and make an impact on ADT's culture!


ADT Security Services Canada, Inc. provides equal access to employment opportunities for all applicants and employees in accordance with applicable federal and provincial laws, without regard to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability or any other characteristic protected by provincial or federal law.

ADT Security Services Canada, Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity.Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contactHuman Resources at[Click Here to Email Your Resumé]if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

 
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