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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Management


About Us

Our goal? To protect online communities from high-risk chat, comments, and images. Why? Because we believe in fostering an online world free of harassment, hate speech, and child exploitation. For the last six years, we’ve built systems that detect and remove dangerous and abusive content for online games, social networks, messaging apps, and more, all in real time. We created Community Sift, a powerful risk-based content filter and moderation tool that empowers the biggest brands in online entertainment to protect their communities, their reputation and their bottom line. Using the latest technology and advances in artificial intelligence, we help our client’s online communities reach their full potential — and become spaces where everyone can share without fear of harassment or abuse.

Working at Two Hat

Two Hat offers a fast-paced, dynamic work environment where we all have an impact. While our tech is inspiring, our competitive advantage is us. We are more than a growing tech company, we are a powerhouse of talent built on a foundation of hard work, a growth mindset and a collective of passionate human beings driven to change the world.

The Opportunity

To help continue fueling our growth, we are looking for solution-driven problem solvers to join our multicultural team as Language and Culture Specialists. As an L&C Specialist, you will be responsible for building and maintaining your respective language. You’ll use your knowledge of both the language and the cultures which speak this language to ensure that classification is accurate and context based. As language evolves, whether through pop culture or natural progression, the L&C Specialists work together to ensure our clients can be confident that our languages are consistent and up to date. 

This opportunity is a 12-month temporary part-time (30 hours/ week) term. 

As our Language & Culture Specialist you will…

  • Understand and communicate the grammar, syntax and cultural specifics of your language.
  • Classify the topic & risk of words/phrases.
  • Build Smart Rules and groupings of words based on their semantic and morphology.
  • Work as part of the Language & Culture team to problem solve issues that may arise within our tool.
  • Participate in developing new and better ways of detecting content intended to circumvent our filters.
  • Assist with client facing meetings to understand and solve language specific client issues/requests
  • Report language blockers through JIRA.
  • Review chat data to ensure accurate classification.
  • Analyze trending words.
  • Add vocabulary to your language dictionary based on client requests, global issues, current events and other trends.

We're looking for someone who has...

  • Strong working proficiency in English in addition to fluency in your first language.
  • Completed (or is pursuing) post-secondary education, preferably in language studies, linguistics or computer science.
  • A strong grasp of parts of speech and language rules.
  • Strong working proficiency in Microsoft Office (Excel, Word) and Google Drive (Docs, Sheets).

Our ideal team member demonstrates... 

  • The ability to see big picture and foresee impact and long-term effects of changes and decisions.
  • Self-starter qualities, highly capable of taking initiative and proposing solutions to observed challenges.
  • A team player who believes in collaboration to achieve bold goals.
  • Ability to keep comprehensive and concise documentation and prioritizes tasks based on urgency.
  • Basic computer skills: comfortable working with computers and most common software/services. Experience with Confluence and JIRA is an asset.
  • Familiarity with social gaming and/or social networks.
  • Willingness to learn new systems and tools.
  • A love of details and problem solving.

Our ideal team member is... 

  • GROWTH MINDSET - ability to think big, keep up to date on emerging trends and industry best practices, open to feedback and a learning mindset.
  • COLLABORATIVE - has a collaborative approach with the ability to build effective working relationships, be accountable and coordinate resources with cross-functional teams.
  • ADAPTABLE - thrive in a fast-paced and agile environment.
  • DELIVERY FOCUSED - proven track record to scope and effectively manage competing priorities leading to exceptional execution.
  • COMPLEX PROBLEM SOLVING - an innovative team player with a positive attitude punctuated by high energy, initiative, and perseverance.
  • RELATIONSHIP FOCUSED - a catalyst for building trust-based strategic partnerships that create fanatical results.

What languages are we currently looking for? 

  • Arabic
  • Finnish
  • Polish
  • Indonesian
  • Italian
  • German


Does all of this sound good?  If so, then we want to hear from you!  

Note: Given the nature of our work, all successful candidates will be required to complete a security clearance. We're so grateful you're interested in joining our team, if you're selected for an interview we'll be in touch.

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