IT- Bilingual Client Interactive Specialist (Montreal)
Job Description

Are you looking to make a difference in a patient’s life?  At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.


Reporting to the Manager, Client Services, the Client Interactive Specialist provide direct phone support to all associate base areas of hardware and software, installing and configuring installed hardware and software, assisting the Client Services Manager in completing network related projects and builds and sets up computers for associates.
 
PRIMARY DUTIES AND RESPONSIBILITIES:
 
  • Responsible for answering Help Desk phone calls and e-mails and generating service tickets into the system
  • Responsible for Tier 1 Support of all end users internal and remote
  • Documents data from all calls/e-mails and ensures all inquiries are assigned to proper technical assistant
  • Sets up user configurations for hardware and software
  • Complies with all appropriate policies, procedures, safety rules and regulations
  • Performs related duties as assigned


Requires training in basic computer administration obtained through completion of technical vocational training or equivalent combination of experience and education; normally requires one to three years of related experience.
 
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
 
  • Strong customer service skills
  • Strong interpersonal skills
  • Bilingualism required
  • Good analytical skills
  • Ability to communicate effectively both orally and in writing
  • Ability to resolve customer issues quickly and creatively in order to improve satisfaction
  • Strong organization skills; attention to detail
  • Ability to analyze and repair hardware; must know basic software configurations

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Competitive compensation packages
  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy


AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.  We operate the backbone of the healthcare supply chain. We drive the future of local care delivery.  We guide medical innovations to market.  We create healthier futures.



Job Requirements

 

Company Overview

Innomar Strategies was founded in 2001 around the kitchen table of our current president, Guy Payette, and his partners. The company originally specialized in market access and reimbursement consulting, and gradually expanded its capabilities to include fully integrated patient support programming, nursing support, and specialty logistics. By the end of 2008, the company had grown to have over 450 associates.

In 2009, AmerisourceBergen acquired Innomar Strategies further establishing the company’s expertise in specialty pharmaceuticals. As part of AmerisourceBergen, Innomar Strategies is connected with a global leader in healthcare with over $135 billion of annualized revenue and 18,000 associates. AmerisourceBergen has an established history of delivering innovative programs and solutions across the pharmaceutical supply channel.

With over 1,200 associates and a nationwide footprint, Innomar Strategies is Canada’s leading service provider to specialty pharmaceutical and biotech manufacturers. Innomar is differentiated by their Integrated Service Model, which provides customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Manufacturers trust Innomar Strategies to deliver innovative brand solutions throughout the product lifecycle.