Investigations Officer (Bilingual)
Job Description

Employment :Contract

# of Openings :1

Classification :General Accounting|Financial Industry:Accounting|Financial

Investigations Officer (bilingual): Talentcor is seeking an Investigations Officer on a 12 months contract for a bank in Lasalle, QC


  • Accountable for day-to-day timely and accurate routine investigation of requests related to Wholesale/Brokerage Operations and Retail Operations received through various sources.
  • Receive, review and respond to inquiries received from internal and external clients through fax, email, mail, phone and SWIFT to process accordingly
  • Conduct investigation and detailed analysis according to established guidelines and access multi media sources to determine nature of the problem and identify root cause
  • Research payment, transaction and accounting entries to resolve processing errors and/or breaks in accounts
  • Take corrective action to process correcting entries (e.g. payment, accounting entries, correspondence) to meet established Service Level Agreements
  • Complete necessary documentation to support investigation process, findings and actions taken
  • Liaise with business partners to obtain necessary details pertinent to the investigation and provide support as required to educate about correct procedures
  • Communicate resolution to required area within established time frames to provide status of investigation inquiry and/or close issue
  • Ensure awareness of recurring problems, potential losses, and fraud to reduce risk exposure and maintain governance standards
  • Maintain current knowledge of regulatory requirements and compliance policies, procedures and guidelines to ensure privacy and confidentiality of information.
  • Prioritize and organize workload to ensure deadlines are met and pending items are reviewed regularly
  • Key Skills and Competencies:

  • Background in processing or banking environment.
  • Knowledge of Wholesale/Brokerage Operations and/or Retail Operations processes, policies, procedures and guidelines
  • Knowledge of Retail, Wholesale and Treasury products and services (e.g. foreign exchange, derivative products, wire transfers, drafts, cash letters, collections)
  • Basic PC skills sufficient to create straightforward documents/spreadsheets (e.g. Word, Excel)
  • Bilingual in French and English.
  • Ability to compose written material using standard procedures/guidelines
  • Contract Length: 12 months
    Work Location: Lasalle, QC
    Pay: $20.15/hr
    Shift: 7 am- 4 pm


    Please apply directly online or submit your resume to Alisha at [Click Here to Email Your Resume]

    Talentcor thanks all candidates for their interest. Due to the volume of resumes received, Talentcor will only be able to respond to candidates selected for an interview.

    Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process.

    Alternate format available upon request.

    Visit www.talentcor.com daily for new and exciting employment opportunities!

    Talent at work.

    Keywords: French, bilingual, banking, processing, accounting, clerical, administration, verification, office management, mortgage, wholesale, brokerage, operations officer, investigation officer, retail operations, payment, transaction, treasury products and services, foreign exchange, derivative products, wire transfers, drafts, cash letters, collections, Montreal, Lasalle.



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    About Talentcor

    Talentcor provides recruitment services for Administrative Professionals, Light Industrial, Sales & Marketing, Finance & Accounting, Customer Service, Human Resources, Legal, Skilled Trades and Procurement positions across all industries in Canada. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

    Talentcor is a division of Design Group Staffing Inc. an organization that is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

    For more information about Talentcor, please visit talentcor.com