Intermediate Business Analyst, Windows Application Readiness
Job Description

Intermediate Business Analyst, Windows Application Readiness
On behalf of our client in the Healthcare industry, Procom Consultants Group is currently searching for four Intermediate Business Analysts.

Intermediate Business Analyst Job Description:

Core activities (with oversight and document sign-off from Senior team members).

  • Support clinical and business readiness activities including clinical impact assessment, workflow analysis, and solution analyses to support Windows 10 / enterprise VDI readiness.
  • Liaise with clinical stakeholders, SMEs (e.g. Clinical Informatics, Professional Practice) and technical teams to evaluate and implement appropriate technical solutions in clinical environment ensuring clinical focused design.
  • Review, understand, document and analyze existing clinical and business workflows and procedures, and translate user clinical and business requirements into technical requirements for the Windows 10 application readiness and technical solutioning teams.
  • Conduct and document feasibility studies, requirements gathering, current and future state process / workflow maps, gap analysis and risk and opportunities.
  • Develop business and use cases and assess change impact specific to various clinical settings (Acute, Ambulatory, Residential, Community, etc.).
  • Support Change Leads with change management and communication activities incl. user communication and training documentation to ensure deployment readiness and successful adoption of Windows 10 and VDI technologies.
  • Ensure clinical alignment / standardization across Health Authorities and sites, where possible.
  • Ensure CST alignment including Caradigm (tap-and-go) and support other user experience activities, i.e. clinical lockdown account transition to Windows 10.
  • Draft reports, briefing notes, business cases and other supportive documentation for higher level management, including documentation to support governance (i.e. Business / Clinical Working Group).
  • Facilitate stakeholder meetings / working groups (inclusive of agenda, minutes and other meeting materials).
  • Provide issue escalation and resolution to resolve incidents, i.e. during Windows 10 rollout, if required.

Other activities:

  • Contribute to business engagement and status meetings.
  • Contribute to project status, actions and issue / risk management activities.
  • Contribute to stakeholder analysis documentation in collaboration with Change Leads.
  • Liaise and coordinate with other project stream leads and associated stakeholders to ensure alignment.
  • Contribute subject matter expertise to future iterations of the FWS business case.
  • Maintain effective and regular communication with all stakeholders (i.e. Site Sponsors, IMITS Communications, Clinical/Change teams, FWS Program Director, FWS Technical teams, Workspace Technology Services team and other project streams) on all related matters.
  • Provide support to the FWS Program Director (e.g. strategy, plan, schedule, reporting and risk/issues) to ensure FWS’s ability to meet required timelines and deliverables, as well as issue escalation and resolution.
  • Work cross-functionally to solve problems and implement changes.
  • Work in collaboration with FWS business / clinical readiness team, FWS technical solutioning team and Workplace Technology & Services sustainment team to integrate and align planning, solutioning and readiness activities for VDI and Win 10.
  • Recommend actions to increase solution value.
  • Other BA duties as required.

Core Deliverables:

  • Elicitation Activity Plan
  • Clinical workflow / procedure documentation (Acute, Residential, Community)
  • User requirements, test cases, use cases, business cases etc. to support Windows 10 and/or Enterprise VDI deployments.
  • Other reports, training/communication materials as directed.

Intermediate Business Analyst  Mandatory Skills: 

  • Intermediate business analysis skills and experience in business and clinical processes development and re-engineering.
  • Recent related experience working with managers, clinicians, physicians, and clerical staff in a clinical Health Authority setting.
  • Working knowledge of hospital / clinical system, care delivery processes, clinical roles, policies and procedures preferably gained in the VCH, PHC or PHSA environment.
  • Preferred background/experience (not limited to): Health/Clinical Informatics, Professional Practice, Health Information Management, Clinical Education (e.g. Nursing/Medical).
  • Analytical and broad-based technical knowledge / skills; with ability to think through details and tactics without losing sight of overall strategic goals.
  • Intermediate-level business documentation / writing skills within an IT focused project.
  • Ability to adapt to evolving technology requirements as they are introduced during the project, and applying these into a clinical context to meet user requirements.
  • Successful experience working on a technical implementation project preferred.
  • Client engagement / interpersonal skills and ability to effectively facilitate discussions with a diverse group of stakeholders, users, etc.
  • Critical Thinking, Creative Thinking, Decision Making, Learning, Problem Solving, Systems Thinking, Conceptual Thinking, and Visual Thinking.
  • Strong process orientation and documentation skills
  • Ability to extract information and knowledge from complex sources.
  • Intermediate-level ability to translate clinical, process and technical problems, as well as business outcome and benefits, using business / layman terms.
  • Ability to meet deadlines in a fast-paced work environment – proven organizational and time management skills.
  • Ability to work independently and within a team.
  • Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project).
  • Excellent written and verbal communication, including business and technical writing skills.
  • Prior experience with Change Management, Modeling and Requirements 
  • Management techniques and tools is an asset.
  • Behavioral traits: Personal Accountability, Trustworthiness, Organization and Time Management  and Adaptability
  • Interaction Skills include: Facilitation, Leadership and Influencing, Teamwork, Negotiation and Conflict Resolution) and Teaching
  • Business Analysis (e.g. IIBA), Project Management (e.g. PMP, Prince2) or Change Management (Prosci) certification and education is considered an asset.

Intermediate Business Analyst Start Date:

April 1, 2019

Intermediate Business Analyst Assignment length:
March 31, 2020 with extensions

Intermediate Business Analyst work Location:

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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