Installation Coordinator
Job Description

Company Overview:


ADT is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employsmore than 18,000 people throughout North America.More information is available at www.adt.ca.


Position Summary:

The individual will be responsible for Coordinating/prioritizing personnel and materials necessary to deliver best-in class service/installations to our customers. Provide operational support to the install field staff and management. Interact with internal/external customers via telephone, email. Receive/ship materials. Other related duties required in order to assist both internal/external customers.


Duties and Responsibilities:
* Responsible for the assignment and coordination of personnel and materials necessary for the prompt and efficient installation of new or supplementary systems and/or reconstruction work.
* Provides support and training assistance for the sales and installation departments.
* Strong customer service and problem solving skills
* Installation backlog management
* Installation schedule confirmation
* Ability to handle multiple tasks while working productively in a fast-paced changing environment.
* Strong attention to details, fast and accurate data entry skills
* Must be able to lift/carry boxes of equipment (up to 30 lbs)



Job Requirements



Education: Minimum secondary school or equivalent though work experience.

Experience:
* Technical experience and familiarity with Mastermind and AS-400 / Telemar applications.
* Exposure to ADT sales contract processing would be beneficial.

Skills:
* Must be computer knowledgeable in a database environment with strong keyboard skills.
* Candidate will have exceptional organizational skills
* Candidates must possess excellent verbal and written communication skills.
* strong customer service and problem solving skills
* Ability to handle multiple tasks while working productively in a fast-paced changing environment.
* Strong attention to details, fast and accurate data entry skills

* Must be able to lift/carry boxes of equipment (up to 30 lbs)



ADT Security Services Canada, Inc. provides equal access to employment opportunities for all applicants and employees in accordance with applicable federal and provincial laws, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability or any other characteristic protected by provincial or federal law.


ADT Security Services Canada, Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at [Click Here to Email Your Resume] if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

Company Overview

ADT Security Services Canada, Inc is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT Security Services Canada, Inc's broad and pioneering set of products and services, including ADT Security Services Canada, Inc Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT Security Services Canada, Inc helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations.


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