Inside Sales Representative
Job Description



Manage the sales cycle and order processing of accounts while providing a high standard of customer service. 


Areas of responsibility


Customer Contact

  • Frequent contact with customers to maintain critical business relationships with existing accounts and to create new business opportunities.
  • Respond to the needs of the customer and ensure that these needs are properly communicated and followed up in a timely fashion.
  • Analyze business performance and deliver recommendations to drive sales growth by using key knowledge of market and customer needs.
  • Resolve most issues between the division and its customers and ensure that management is made aware of those issues that may escalate in severity.
  • Channel normal product returns through the customer complaint reporting process.
  • Convey competitive information, market information and specific details of customer product demands to appropriate levels of staff and management.


Customer Quotations

  • Prepare customer quotations based on established pricing guidelines, ensuring customer requirements are addressed in a timely fashion. 
  • Follow-up on customer quotations and obtain feedback relative to pricing and timing of potential purchases.
  • Highlight quotation opportunities to management and outside sales team.

Order Entry and Follow-up

  • Enter orders as received, ensuring accuracy of pricing, quantity and other customer requirements.
  • Proactively advise customers of late, or potentially late, orders.
  • Expedite and follow-up on customer orders to keep the customer informed of order status and shipment information, as required.


Job Requirements

Required skills and qualifications


  • Applied post-secondary education
  • 2-3 years’ experience in an inside sales function, preferably in the electrical industry
  • Excellent Microsoft Office skills, Word, Excel, and PowerPoint
  • Strong mathematical and analytical skills
  • Proven business and operational experience and skills
  • Relationship building capabilities to source and develop opportunities, and close sales
  • Excellent communication and interpersonal skills
  • Attention to detail
  • Demonstrated problem solving and negotiation skills
  • Client focused, responsive, service-oriented, persuasive and flexible
  • SAP experience preferred
  • Bilingual (English and French) is an asset

Company Overview

Pride in Personnel's experienced and credible consultants are well-versed in the fields of employee search, interviewing and evaluation providing complete consultation throughout the entire process. Our commitment to detail and professionalism provide a superior quality control process ensuring maximum results and efficiency.

Our dedication and expertise in networking and professional recruitment offer an extensive database of superior, qualified candidates.

Pride in Personnel takes great pride in the high level of standards set and adhered to by our consultants. Please take a moment to view our Standards of Excellence.