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Job Snapshot

Base Pay - 50,000 CAD - 58,000 CAD /YearEmployee Type - Full-Time EmployeeEducation - 2 Year DegreeExperience - At least 2 year(s)Travel - NoneIndustries - Sales, Customer ServiceOther Pay - plus bonus, superior benefits

Description

Purpose

 

Manage the sales cycle and order processing of accounts while providing a high standard of customer service. 

 

Areas of responsibility

 

Customer Contact

  • Frequent contact with customers to maintain critical business relationships with existing accounts and to create new business opportunities.
  • Respond to the needs of the customer and ensure that these needs are properly communicated and followed up in a timely fashion.
  • Analyze business performance and deliver recommendations to drive sales growth by using key knowledge of market and customer needs.
  • Resolve most issues between the division and its customers and ensure that management is made aware of those issues that may escalate in severity.
  • Channel normal product returns through the customer complaint reporting process.
  • Convey competitive information, market information and specific details of customer product demands to appropriate levels of staff and management.

 

Customer Quotations

  • Prepare customer quotations based on established pricing guidelines, ensuring customer requirements are addressed in a timely fashion. 
  • Follow-up on customer quotations and obtain feedback relative to pricing and timing of potential purchases.
  • Highlight quotation opportunities to management and outside sales team.

Order Entry and Follow-up

  • Enter orders as received, ensuring accuracy of pricing, quantity and other customer requirements.
  • Proactively advise customers of late, or potentially late, orders.
  • Expedite and follow-up on customer orders to keep the customer informed of order status and shipment information, as required.

 



Requirements

Required skills and qualifications

 

  • Applied post-secondary education
  • 2-3 years’ experience in an inside sales function, preferably in the electrical industry
  • Excellent Microsoft Office skills, Word, Excel, and PowerPoint
  • Strong mathematical and analytical skills
  • Proven business and operational experience and skills
  • Relationship building capabilities to source and develop opportunities, and close sales
  • Excellent communication and interpersonal skills
  • Attention to detail
  • Demonstrated problem solving and negotiation skills
  • Client focused, responsive, service-oriented, persuasive and flexible
  • SAP experience preferred
  • Bilingual (English and French) is an asset






Company Description

  • Contact : Phil Dubois
  • Phone : 905-470-7011
  • Fax : 905-470-0259
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