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Inside Sales Oil & Gas Products
Job Description


Employment :Contract to Perm

# of Openings :1

Classification :Inside Industry:Sales

Talentcor Edmonton is currently looking for a Inside Sales  Representative for their oil and gas Edmonton based client.

Accountabilities:


        
  • Primarily responsible for answering incoming calls, placing orders, checking stock and status of orders and using problem solving skills to resolve customer issues.

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  • Responsible for training, providing coaching and teamwork to other Customer Service Representatives as well as being a recognized source of expertise in technical product knowledge.

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  • Answering telephone calls/emails and providing necessary information and feedback on stocking levels order status, order tracking and order entry.

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  • Provide alternative products/solutions for out of stock or long lead time items to meet customer needs.

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  • Ensure a proactive approach and delivery to calling customers, providing them with information concerning the status of their orders as necessary.

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  • Provided current and updated technical knowledge on products to clients.

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  • Responsible for administrative management ensuring that existing processes are regularly reviewed and recommendations made on process improvements.

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  • Deliver effective and supportive support to the Customer Service Team as necessary utilizing developed people management and facilitation skills.

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  • Assist in developing team metrics and the measurement of team performance.








        
  • Strong relevant technical/mechanical background and experience of manufacturing environments.

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  • 3-5 years’ experience as a technical Customer Service

        Representative, Sales or Parts Technician.

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  • High standard of education; preferably degree qualified.

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  • Strong computer skills and a good working knowledge of MS Office and an ERP system.

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  • Experience of developing and implementing Customer Service policies and procedures, including returns.

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  • Strong willingness to assist other team members with customer related issues; Team Training.

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  • Strong organizational skills and the ability to multi-task.

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  • Problem solving and decision making; Performance Management; Customer Relationship Management; Process Mapping.

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  • Working knowledge in process improvements, people management, and facilitation skills.

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  • Expertise interfacing with multiple departments.

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  • The desire to foster a sense of urgency when addressing customer concerns.

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  • Client conducts full employment screening



Competitive salary and comprehensive benefits package.

If you are interested and qualified for this position, you are asked to forward your resumes in word via email to Darlene Simpson, Senior Account Manager to [Click Here to Email Your Resume]

Talent at Work

Talentcor thanks you for your interest in this position. We will contact those candidates whose skills and work experience most closely align with our client’s needs and will retain all resumes for future opportunities. We encourage you to regularly visit our website at www.talentcor.comto view our new job postings and career search tips. ‘Like’ us on Facebook and receive job announcements in your news stream www.facebook.com/Talentcor





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About Talentcor

Talentcor provides recruitment services for Administrative Professionals, Light Industrial, Sales & Marketing, Finance & Accounting, Customer Service, Human Resources, Legal, Skilled Trades and Procurement positions across all industries in Canada. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

Talentcor is a division of Design Group Staffing Inc. an organization that is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

For more information about Talentcor, please visit talentcor.com