Inforce Policy Specialist
Job Description

Inforce Policy Specialist

On behalf of our client in the financial Services Sector, PROCOM is looking for an Inforce Policy Specialist.

Inforce Policy Specialist – Job Description

  • Reporting to the Supervisor/Manager in Policy Owner Services, or Manager in Affinity Markets, this position is primarily responsible for processing transactions that vary in level of complexity.
  • Reviewing and/or processing incoming transactions in a timely and accurate manner
  • Providing strong customer service by means of email, phone and written letters to internal and external clients. Research, analyze and respond to requests received from internal and external customers. This involves determining the best course of action to address the issue and accurately processing any necessary transaction(s).
  • Having extensive knowledge of Indvidual Insurance and/or Affinity Markets (includes products, systems and a basic understanding of all other areas of Policy Owner Services)
  • Working with teams across locations to achieve dynamic volumes and service standards
  • Contributing to enhanced departmental efficiency by identifying process improvements and enchancements
  • Demonstrating a positive approach to problem solving
  • Work closely with other areas and locations of POS to ensure policies and procedures are being followed. Keep up to date with all changes in procedures and documentation.
  • Participate in on-going training. Provide assistance on other functions handled within the Department. Be actively involved in the continuous improvement of all processes and procedures.
  • Identify and contribute to process improvement initiatives in order to determine ways of processing more efficiently and effectively.

Inforce Policy Specialist – Mandatory Skills

  • College diploma or related business experience
  • Compliance and Privacy guidelines
  • Proficient knowledge of MS Office i.e. Word, Excel.
  • Able to work independently, with a minimum of direct supervision
  • Demonstrated decision making skills
  • Self-starter with great initiative and attention to detail
  • Strong interpersonal and communication (written & verbal) skills
  • Works well in a fast-paced environment
  • Responds to challenges and opportunities in a positive and productive manner
  • Good mathematical aptitude
  • Good organizational skills with the ability to multitask
  • Strong customer service skills
  • System, product and procedural knowledge
  • Resilient and adaptable to change
  • Strong team player with the ability to collaborate between departments and other locations

Inforce Policy Specialist – Nice to Have Skills

  • Bilingual English/French – strong asset

Inforce Policy Specialist - Assignment Start Date

ASAP – 18 months to start

Inforce Policy Specialist - Assignment Location

Montreal, QC

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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