Robert Half Technology - Help Desk Analyst II
Help Desk Analyst II
2019-05-17
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Job Overview
Company: Robert Half Technology
Location: CA-ALBERTA-Calgary
Base Pay: 33.25 CAD - 38.50 CAD /Hour
Employee Type: Full-Time Employee
Industry: Other Great Industries
Manages Others: Not Specified
Job Type: Engineering
Information Technology
Design
Req'd Education: Not Specified
Req'd Experience: Not Specified
Req'd Travel: Not Specified
Relocation Covered: Not Specified
Contact: Recruiter
Phone: 403-237-7500
Email: Send Email Now
Fax: 403-264-0934
Ref ID: 05000-0010948124
Job Description
Ref ID: 05000-0010948124

Classification: Help Desk/Tech Support II

Compensation: $33.25 to $38.50 per hour

Join the team at Robert Half Technology with this Help Desk Analyst Opportunity! We encourage you to apply if you have a can-do attitude and are looking to be part of a highly motivated team. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you. This position sometimes includes creating knowledge articles and arranging training for other Service Desk Analysts when needed. This job's main duty is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. One of the most important parts, though, is how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. This position absolutely must understand Incident, Problem, Change Management and other processes. If you understand how these processes work together to provide superior support and high availability of our business, you will have an edge over the competition. You should be prepared to cover alternative shifts when needed. We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Seeking a long-term temporary role? This opportunity with a company in the Oil Gas field might be the next career move you've been searching for. Located in Calgary, Alberta, this Help Desk Analyst II role will be a long-term temporary opening. What you get to do every single day - Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory - Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues - It is important for this job to facilitate user account management by handling onboarding, change and departure processes - Provide guidance to Tier 1 support and team members - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment - Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. - Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Job Requirements
- Experience in one or more programming or scripting language - We really want someone with ITIL certification for this job - Excellent written, verbal and social communication skills - Must be able to work independently with minimal supervision - 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware - Ability to multitask effectively - If you have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you will be strongly preferred - Ability to recognize, evaluate, and resolve problems effectively - Able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - A combination of superior customer service skills and technical aptitude is required for success at this position - Comprehensive knowledge of MS Windows 10 - Expertise in Microsoft SQL Server - Proficiency in Microsoft Windows Server 2008 If you are interested, please email a copy of your resume to Andrew Smith, [Click Here to Email Your Resume]. We thank all applicants for their interest, however only those interviewed will be contacted.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
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  1. Each week we reach out to thousands of hiring managers to find the best career opportunities for our technology professionals.

  2. Nine out of 10 of our customers tell us they would recommend Robert Half Technology to their colleagues.

  3. Microsoft, Oracle, HDI and the Association of IT Professionals have all recognized us as the leading provider of technology talent.

  4. We offer free and immediate training to help you advance, including more than 8,000 technical and business training courses and over 10,000 online reference books.

Robert Half Technology is an Equal Opportunity Employer