General Manager
Job Description

General Manager

Location: Fort McMurray, AB

Company Overview

Diversified Transportation, a division of the Pacific Western Transportation Group of Companies, commenced operations in Fort McMurray in 1966 and has become one of Canada's leading people transportation companies. Diversified specializes in providing safe, dependable and reliable employee transportation services to major oil, gas, energy and construction employers as well as offering charter and tour services. Primarily operating in and around Edmonton and Fort McMurray, charter services are provided across the province.

The Opportunity

Reporting to the Vice President, Employee Transportation, the General Manager will have full P&L responsibility and will oversee four facilities - one in Edmonton and three in Fort McMurray. Focus will be on leading the organization to continue to build on process improvement, customer service and overall operational efficiency in order to grow the business and take this successful organization to the next level.

Knowledge & Skills Required

  • Minimum 15 years of experience that includes full P&L and operational leadership managing large teams that have surpassed corporate KPI's
  • Experience managing a transportation organization or a logistics function in a major organization
  • Effective team leadership in a people-oriented culture and within a complex unionized environment
  • Strong communicator who is capable of building and bridging relationships across functional groups to continually improve processes, customer service and overall operational efficiency
  • Demonstrated success having grown a business is an asset
  • Proven track record of successfully leading an organization's operational functions
  • Strong business presence complemented by resourcefulness, sound business judgment and a customer focus
  • Team player and coach who generates a motivating and empowering climate in which people strive to excel
  • Superior interpersonal skills

Principal Duties and Responsibilities

  • Provide leadership and direction by engaging and empowering a dedicated team
  • Develop and maintain trusted and strong working relationships with key stakeholders, colleagues, customers, employees and the Union
  • Create a culture of effective communication and alignment of strategic direction
  • Develop and support a competent team that is focused on safety, customer satisfaction, reliability and operational effectiveness
  • Demonstrate commitment to the Company's core values
  • Foster a corporate culture that promotes accountability, ethical practices, individual integrity, social responsibility and operational performance
  • Lead the implementation of systems and processes in order to achieve efficiencies and improve the daily operations of the business
  • Establish structured standard operating procedures where required to support consistently high service delivery
  • Ensure appropriate reporting tools are in place to monitor results with the view of continually improving operations
  • Take action to correct unsatisfactory conditions that may arise in any aspect of the operations and direct appropriate action to accomplish company objectives
  • Maintain and enhance customer satisfaction by ensuring the highest quality services are provided to clients, owners and end users
  • Drive a culture focused on operational excellence
  • Provide opportunity and hold the team accountable to achieve the organization's and the team's goals
  • Implement the Strategic plan to drive significant process improvement to drive bottom line
  • Continually assess and benchmark operational processes with those of other product and service providers and leading organizations within and outside of the industry to promote the highest levels of service effectiveness

Competitive annual salary and benefits package

Job Requirements


Company Overview

Diversified Transportation Ltd. provides employee transportation services in northern Alberta, with facilities in both Edmonton and the Regional Municipality of Wood Buffalo which includes Fort McMurray. With a fleet of modern highway motorcoaches, site service vehicles and shuttles - all uniquely equipped to handle our extreme northern weather conditions - Diversified transports workers to and from worksites, using optimized routing systems designed with client requirements in mind.