FWS Clinical Change Analyst
Job Description

FWS Clinical Change Analyst 
On behalf of our client in the Healthcare industry, Procom Consultants Group is currently searching for a FWS Clinical Change Analyst . 

FWS Clinical Change Analyst Job Duties

Reporting to the Change Lead – Business & Clinical Readiness, the FWS Clinical Change Analyst will leverage exceptional analytical skills and knowledge of clinical workflows and procedures to support clinical readiness, change readiness and business transition activities required to deliver a positive user experience and successful implementation of FWS.

Core activities: 

  • Facilitate and drive project-wide integrated stakeholder identification and analysis approach
  • Support the design, development and implementation of new processes and enhancements to support effective change management and stakeholder buy-in
  • Liaise with IMITS Communications to support the development of communication and change management deliverables
  • Support the development of communication and engagement deliverables including the creating of: plans, strategies, templates, etc.
  • Support readiness activities including clinical and business impact assessment, stakeholder analysis, workflow analysis, solution analysis and regular sponsor meetings to support Windows 10 / enterprise VDI readiness
  • Liaise with clinical stakeholders, SMEs (e.g. Clinical Informatics, Professional Practice) and technical teams to evaluate and implement appropriate technical solutions in clinical environment ensuring clinical focused design
  • Facilitate stakeholder meetings / working groups (inclusive of agenda, minutes, presentation decks, and other meeting materials)
  • Review, understand, document and analyze existing clinical and business workflows and procedures, and translate user clinical and business requirements into technical requirements for the Windows 10 application readiness and technical solutioning teams
  • Gather and document, requirements, current and future state process / workflow maps, gap analysis and risk and opportunities
  • Develop business, use and test cases and assess change impact specific to various clinical settings (Acute, Ambulatory, Residential, Community, etc.).
  • Ensure clinical alignment / standardization across Health Authorities and sites, where possible
  • Support user experience activities, i.e. clinical lockdown account transition to Windows 10 or desktop standardization for Windows 10
  • Draft reports, briefing notes, business cases and other supportive documentation for higher level management, including documentation to support governance (i.e. Business / Clinical Working Group)
  • Provide issue escalation and resolution to resolve incidents, i.e. during Windows 10 rollout, if required

Other activities:

  • Contribute to business engagement and status meetings
  • Contribute to project status, actions and issue / risk management activities
  • Contribute to stakeholder analysis documentation in collaboration with Change Leads
  • Liaise and coordinate with other project stream leads and associated stakeholders to ensure alignment
  • Contribute subject matter expertise to future iterations of the FWS business case
  • Maintain effective and regular communication with all stakeholders (i.e. Site Sponsors, IMITS Communications, Clinical/Change teams, FWS Program Director, FWS Technical teams, Workspace Technology Services team and other project streams) on all related matters
  • Provide support to the FWS Program Director (e.g. strategy, plan, schedule, reporting and risk/issues) to ensure FWS’s ability to meet required timelines and deliverables, as well as issue escalation and resolution
  • Work cross-functionally to solve problems and implement changes
  • Work in collaboration with FWS business / clinical readiness team, FWS technical solutioning team and Workplace Technology & Services sustainment team to integrate and align planning, solutioning and readiness activities for VDI and Win 10
  • Recommend actions to increase solution value
  • Other Organizational Change Management and BA duties as required.

Core Deliverables:

  • Surveys, assessments and recommendations to be used to help drive the sustainment of a Windows 10 environment
  • Communication and Engagement artifacts (messages, templates, presentations etc.)
  • Clinical workflow / process documentation (Acute, Residential, Community, Other)
  • User requirements, test cases, use cases, business cases etc. to support Windows 10
  • Other reports, briefing notes and communication materials as directed
  • Meeting minutes, engagement and action item logs

FWS Clinical Change Analyst Mandatory Skills: 

Critical skillset:

  • Intermediate business analysis skills with proven knowledge of business analysis tools and techniques.
  • Provide ad-hoc quantitative and qualitative analysis
  • Experience in business and preferably clinical process mapping and development
  • Experience working in a project environment on organizational transformation initiatives
  • Analytical and broad-based technical knowledge / skills; with ability to think through details and tactics without losing sight of overall strategic goals
  • Problem-solving and critical thinking incl. ability to determine and assess options and recommend solutions
  • Intermediate-level business documentation / writing skills, preferably within an IT focused project
  • Client engagement / interpersonal skills and ability to effectively facilitate discussions with a diverse group of stakeholders, users, etc.
  • Intermediate-level ability to translate clinical, process and technical problems, as well as business outcome and benefits, using business / layman terms
  • Proficiency with PowerPoint  and deep understanding how to translate information into visuals
  • Excellent written and verbal communication.
  • Prior experience with Change Management, techniques and tools.

Experience working with clinical stakeholders is strongly preferred:

  • Working knowledge of hospital / clinical system, care delivery processes, clinical roles, policies and procedures, preferably gained in the VCH, PHC or PHSA environment.
  • Recent related experience working with managers, clinicians, physicians, and clerical staff in a clinical Health Authority setting (e.g. Acute, Ambulatory, Residential, and Community).

Other skillset:

  • Ability to adapt to evolving technology requirements as they are introduced during the project, and applying these into a clinical context to meet user requirements
  • Ability to extract information and knowledge from complex sources.
  • Ability to meet deadlines in a fast-paced work environment – proven organizational and time management skills
  • Ability to work independently and within a team
  • Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project, Visio)

Desirable skillset:

  • Experience working within PHSA and with BC Health Authorities
    • References (supervisor level) will be requested and checked for all past BC Health Authority experience (within last 5 years)
  • Successful experience working on a technical implementation project
  • Prior experience with Change Management techniques and tools
  • Business Analysis (e.g. IIBA) or Change Management certification and education

FWS Clinical Change Analyst Start Date:


FWS Clinical Change Analyst Assignment length:

March 31, 2020

FWS Clinical Change Analyst Work Location:

Burnaby, BC

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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