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Jobs at Meridian Credit Union Limited Talent Network
Fraud Investigator
Job Description

This position will provide support to the Fraud team through the performance of specific tasks related to Meridian’s Fraud Management program while ensuring the highest quality of Member experience.

 Applicants to this role must be available to work flexible hours – including Mon-Fri 8a-12a & Weekends, with late night shifts optionally taking place at home.

Key Responsibilties

  • Monitor fraud detection software and review events for suspected fraud on a timely basis.
  • Place outbound and receive inbound calls to review transactions identified by our fraud detection software.Handle internal and external inquiries related to fraud issues.
  • Perform appropriate investigation to determine the legitimacy of transactions.
  • Maintain an appropriate balance between fraud prevention and Member experience.
  • Support the Senior Fraud Officer with the review and monitoring of accounts for risk assessment purposes.
  • Monitor various reports in relation to loss avoidance (e.g. velocity reports, Interac Association fraud alerts, etc.)
  • Assist with the analysis and investigation of financial transactions that have been reported as fraudulent.
  • Make pay and/or no-pay recommendations relating to fraud claims.Articulate these recommendations to our Delivery partners in a report format.
  • Perform all administration functions in relation to loss write-offs.
  • Respond to Branch/Contact Centre/Credit department inquires.
  • Review and adjudicate credit applications from a fraud perspective for digital secured/unsecured lending.
  • Review new credit card applications via consortium based database and mitigate losses effectively.

Knowledge, Skills and Abilities

  • Good working knowledge of financial products, services and operational policies and delivery systems, including organizational structure and risk management methodologies.
  • Strong knowledge of Microsoft Word and Excel.
  • Strong analytical, problem solving and critical thinking skills.
  • A proven ability to manage multiple assignments and competing priorities.
  • Perform investigations and formulate conclusions in demanding and less familiar situations, using precedent and own acquired knowledge.
  • Perform a loss assessment and formulate a pay or no pay recommendation based on available facts and information.
  • Exhibit tact and diplomacy to respond to inquiries from internal partners (Branches), external partners (government agencies, policy authority, etc.) and Members.
  • Requires high level of professionalism when communicating with staff and Members.
  • Clearly articulate observations and recommendations in an organized and understandable format for the target reader.

Education, Designation, Training Experience

  • Post-Secondary diploma/degree in business administration/commerce considered an asset.
  • 3-5 years’ experience in the financial services industry.
  • Understanding of the financial services industry, gained through a combination of experience, self-directed research, and learning.
  • Designations such as the CFE or CFA, or progress towards them, are nice to have.
  • Knowledge of Cyber Security and Threat Analysis is an asset.

Experience the Difference!

Thank you for your interest in Meridian Credit Union. Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Meridian is committed to providing accommodations for people with disabilities. Should you require an accommodation, we will partner with you to meet your needs.

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Job Requirements


Company Overview

Meridian is Ontario’s largest credit union, helping more than a quarter of a million Members grow their lives and businesses.

As a credit union, we are 100 percent owned by our Members. We work only for them, with profits returned to our Members in the form of the best products and services we can offer.

We get to know our Members so that we can proactively advise them on ways to save money, how to invest for the future and what financial solutions are in their best interest.

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