Fixed Operations Manager
Job Description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are currently looking for a Fixed Operations Manager (FOM) to join our team in Kirkland Regional Office, Quebec.

This role is responsible for the delivery and execution of Parts & Service sales objectives within an assigned dealership or territory. Conducts analysis utilizing action plans to improve weak areas. The incumbent has also the authority of applying Nissan warranty at the dealer and customer level.

Job functions Include but are not limited to:

  • Increase NCI parts and service revenues and profits through the achievement of set objectives in relationship to parts and accessories sales/wholesale targets
  • Enhance overall customer experience through the achievement of specific VOC objectives and process implementation
  • Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards
  • Manage the administration of the Nissan Warranty and Goodwill policy at the customer level if necessary
  • Closely work and  support Dealers in achieving their customer satisfaction objectives
  • Liaises between NCI and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues

Job Requirements

Minimum Qualifications:

  • A university degree preferred in business/marketing or equivalent experience plus a minimum of 3 years business experience with at least 2 years in the automotive industry
  • The incumbent is expected to make decisions in the field relating to sales and marketing, warranty, parts and service co-op, parts and accessory, with minimal supervision
  • Role is highly demanding for multi-tasking & focused listening/concentration skills – telephone calls, email, data analysis, report writing and travel
  • By the nature of the position, the incumbent in this position deals with issues that require some analysis/creativity resolve (i.e. non-performing dealers
  • Bilingual in French and English for Quebec (both spoken & written) required

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law.

Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

**Visa sponsorship for this position is not available at this time.**

Kirkland Quebec Canada

Company Overview

Nissan is made up of a richly diverse group of people, as reflected in the company's leadership team and the numerous corporate outreach programs in which we participate in the community. Together, we have what it takes to build cars and trucks with the power to change both the way you view the world and the way you move in it.

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