Director, Patient Support Programs
Job Description

Are you looking to make a difference in a patient’s life?  At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

Under the direction of the Senior Director, Patient Support Programs, the Director is responsible for participating in projects; overseeing the strategic, budgetary and operational activities of the Specialty Services Programs. The Director is responsible for the operations of our full range of services for the specific programs. The position will participate in other related projects and perform other functions as may be required from time to time.


  1. Manage the existing team for operations related to Specialty Services Programs
  2. Direct the efforts of the team developing project plans for the business owner and manage the financials of the department in conjunction with the finance and respective client; including management of budgets.
  3. Responsible for the day to day management of the client
  4. Participate in strategic and tactical planning sessions
  5. Make recommendations in the development of long-term strategies
  6. Present strategic and operational plans for the development of key business units, continued company growth and profitability
  7. Undertake the primary role in establishing/assigning appropriate account management implementation
  8. Assess and develop improvement plans for the Specialty Services management & operations
  9. Undertake the primary role in establishing/assigning appropriate account management implementation
  10. Lead proposal writing, contracting, client presentations, and pricing
  11. Establish Business Plans, objectives and implementation strategies for integrated programs operating in the Specialty Services, including process flows, organizational structure, budgeting, resource allocation, and productivity tracking and improvements.
  12. Responsible for Talent Management, Motivating Teams and Career Development Strategies
  13. Performs related duties as assigned.
  • University degree in applicable field;
  • Requires broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations
  • Requires a minimum Seven (7) years of experience
  • At least 5 years in a progressive management role
  • A minimum experience in the pharmaceutical industry is an asset
  • General knowledge of reimbursement, patient assistance programs, database elements and functionality; operational policies and processes
  • Understand the technology’s direction, trends and strategic business impact on key client initiatives
  • Dynamic leader who can energize multidiscipline work teams to learn and apply new skills and /or techniques to respond to the business needs
  • Knowledge of full service call center programs an asset

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Competitive compensation packages
  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy

AmerisourceBergen is a publicly traded Fortune 11 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Innomar Strategies, a part of AmerisourceBergen, is Canada’s leading patient support provider for specialty pharmaceuticals. Through our Integrated Service Model, we deliver customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Innomar is the trusted expert in specialty pharmaceuticals with an unwavering commitment to patients.

Job Requirements


Company Overview

Innomar Strategies was founded in 2001 around the kitchen table of our current president, Guy Payette, and his partners. The company originally specialized in market access and reimbursement consulting, and gradually expanded its capabilities to include fully integrated patient support programming, nursing support, and specialty logistics. By the end of 2008, the company had grown to have over 450 associates.

In 2009, AmerisourceBergen acquired Innomar Strategies further establishing the company’s expertise in specialty pharmaceuticals. As part of AmerisourceBergen, Innomar Strategies is connected with a global leader in healthcare with over $135 billion of annualized revenue and 18,000 associates. AmerisourceBergen has an established history of delivering innovative programs and solutions across the pharmaceutical supply channel.

With over 1,200 associates and a nationwide footprint, Innomar Strategies is Canada’s leading service provider to specialty pharmaceutical and biotech manufacturers. Innomar is differentiated by their Integrated Service Model, which provides customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Manufacturers trust Innomar Strategies to deliver innovative brand solutions throughout the product lifecycle.