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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Other

Description

Company Description

We are currently looking for a Client Manager Canada to join our Customer Success Management team based in Montreal. 

The Client Director leads a team and manages a portfolio of strategic clients. He / she defines the strategy and approach of the market and focuses on the retention of existing customers. This includes communicating the value proposition of our client, identifying new development opportunities on these accounts and ensuring its satisfaction on a daily basis.

Job Description

Missions:


  • Identify and prioritize opportunities to develop the key accounts client portfolio
  • Develop action plans in cooperation with sales and operation teams and mobilize our partners to achieve business objectives (upselling)
  • Cultivate the relationship with our major customers accounts to exceed their expectations, establish long-term relationships of trust and ensure their high satisfaction
  • Prepare and animate the strategic governance of key accounts
  • Follow the P & L of their accounts and develop the Forecast
  • Organize adequate training and coach members of The Service Manager and Client Service Director Team
  • Ensures proper execution and optimizes the tasks of the Service Manager team to achieve team and individual goals, by working withperformance metrics
  • Networkerat our customers and attending conferences and trade shows pert inents
  • Participate proactively in CoDir
  • Be the voice of the customer within the company

Qualifications

We are looking for:


  • 7+ years of experience in the IT sector (knowledge of outsourcing is an asset)
  • Experience in the management of Team
  • Experience in Business Development
  • Excellent communication skills and presentation
  • Bilingual French / English

Additional Information

About Us

Since the founding of the company, the founders have been striving to foster our unique corporate culture. This special atmosphere is built around:


  • our values: reliability, surpassing oneself, humility, innovation
  • well-being: teambuilding weekend, themed lunches, flexible work schedules, ...
  • a collaborative work environment: all Employees can engage in corporate life by participating in thematic workshops
  • Charitable engagement with our foundation Employees: Everyone can participate by suggesting projects or giving time to organizeactions

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