Robert Half Technology - Desktop Support Analyst
Desktop Support Analyst
2019-08-18
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Job Overview
Company: Robert Half Technology
Location: CA-ONTARIO-Mississauga
Base Pay: N/A
Employee Type: Full-Time Employee
Industry: Other Great Industries
Manages Others: Not Specified
Job Type: Engineering
Information Technology
Design
Req'd Education: Not Specified
Req'd Experience: Not Specified
Req'd Travel: Not Specified
Relocation Covered: Not Specified
Contact: Recruiter
Phone: Not Available
Email: Send Email Now
Fax: Not Available
Ref ID: 05010-0011076837
Job Description
Ref ID: 05010-0011076837

Classification: Desktop Support Analyst

Compensation: DOE

Robert Half Technology is looking for a talented Desktop Support Technician who is able to communicate complex technical information to non-technical users in an easily understandable and concise format. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. Located in the Mississauga, Ontario, area, this Desktop Support Analyst role is long-term in nature.


Your responsibilities
*Handles Help Desk tickets and requests received through escalations from others in IT or through Global Remedy system, email, phone or walkup using established processes.
*Self-monitors Help Desk tickets to ensure that proper escalation and resolution of incidents is consistent with the agreed SLA’s and where possible documented solutions.
*Organizes and utilizes all support resources provided including emails, documentation, contact lists, etc.
*Follows established Asset Management processes.
*Performs IMAC (Install, Moves, Adds, Changes) - related tasks as assigned
*Maintains and administers local IT systems in line with local, regional and corporate standards. Keeps up-to-date with corporate Standard Operating Procedures (SOP) and build documentation.
*Collaborates with global and regional IT teams to resolve issues, minimize risk and ensure consistency.
*Ensures services provided by external parties (vendors, regional IT, global IT) meet desired outcomes and service levels. Recommends continuous improvements to systems and processes.
*Proactively identifies gaps in end-user understanding of systems and processes and recommends IT training.
*Maintains IT system and process technical documentation. Posts documentation to shared drive and on IT Intranet for team use.
*Provides knowledge transfer and mentoring to other team members when required.

Job Requirements
*2-3 years related work experience in a large size organization. Previous Pharmaceutical industry experience would be nice to have.
*Minimum 12-18 months experience in a customer service support environment
*Strong understanding of an array of computer equipment, peripherals, mobile devices as well as standard software applications (MS Office 2010/O365, Windows 7/10, VPN client software (Cisco AnyConnect), Remote Desktop tools, Active Directory, Server Administration, Remedy, SCCM, AirWatch)
*Knowledge of client application support as well application functionalities
*Knowledge of software deployment scripting languages, such as SMS installer, WISE, PowerShell, etc.
*Previous experience working with international IT groups a plus
*Experience with troubleshooting and supporting mobile technology such as iPhones and iPads



***If you're interested in this position, please send your resume to Mercy at [Click Here to Email Your Resume]. Please include the job title and the reference code in the subject line, thank you.***

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Robert Half Technology is an Equal Opportunity Employer