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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Customer Service

Description

One of our clients located in ville St Laurent is looking for a dedicated customer service representative who makes customer satisfaction their number one priority.

Our representatives work in a calm, clean and friendly environment. The open environment allows for collaboration: your colleagues are always there to support you if necessary.

The management team is also present for its employees, they care about their well-being. They organize many social activities to create a warm and family atmosphere. We have a strong team spirit.


Role
As a customer service representative, you will be responsible for the management of customer orders. With your ability to listen, you'll build relationships of trust with the customer and provide the best service possible: satisfaction above all!

Responsibilities
  • Respond to customer calls and take orders;
  • Provide customers all the necessary information concerning orders and deliveries;
  • Advise customers on products;
  • Resolve problems;
  • Handle complaints from customers with a professional and respectful attitude;
  • Inspect and clean the frames.
Requested skills

The ideal customer service representative is devoted to the satisfaction of the customer. They dedicate their full attention to each customer: regardless of the time of the call, the important thing is that the customer feels that you do everything in your power to help them.

  • Minimum of 1-2 years of experience in over the phone customer service;
  • Job stability;
  • Good communication skills;
  • Excellent command of English speaking;
  • At ease with learning new computer programs;
  • Ability to perform repetitive tasks;
  • Knowledge of the field of optics and eyewear, an asset;
  • Patience and listening;
  • Professional and respectful attitude.

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