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Job Snapshot

Base Pay - 45,000 CAD - 50,000 CAD /YearEmployee Type - Full-Time EmployeeExperience - At least 3 year(s)Travel - NoneIndustries - Customer Service, ConstructionOther Pay - bonus, excellent benefits


Dealing with a technical client base, you will be required to assist customers in ordering and receiving our products. Your position requires aptitude in customer service, basic pipeline principles, expediting, and time management. You will also provide front line assistance to our Outside Sales force.

As a Customer Care Representative you will communicate with customers via phone, fax, and/or e-mail. You will process orders, quotations and general inquiries through an AS400 based system, in conjunction with web-based applications. You will coordinate material flow between supply chain and distribution in conjunction with Outside Sales, and assist in coordinating larger project execution.

Job Responsibilities:

  • Process customer orders according to internal procedures on web-based and BPCS (AS400) system
  • Respond to internal and external customer inquiries in a timely manner
  • Expedite materials to ensure that customer requirements are met
  • Liaise with Sales and other departments on customer matters (pricing, shipping etc.)
  • Qualify sales leads and forward to Sales dept
  • Participation in the continuous improvement process, training sessions, meetings, skill building development


  • Must be fluently bilingual - French/English
  • 3-5 years’ experience in customer service
  • University degree or college diploma preferred
  • Able to work in a fast paced demanding environment
  • Exceptional verbal and written communication skills
  • Excellent sales personality skills
  • Organization and time management skills
  • Able to multi-task the activities and shifting priorities
  • Familiarity with MS Office Applications (Excel, Word, Power Point, Access)
  • Decision-making, problem resolution and creative thinking skills.

Company Description

  • Contact : Phil Dubois
  • Phone : 905-470-7011
  • Fax : 905-470-0259
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