Customer Service Representative
Job Description

Employment :Contract

# of Openings :2

Classification :Call Centre Industry:Call Centre

Talentcor Toronto is recruiting for 2 Customer Service Representatives for our client near Yorkmills Subway Station.  The opportunity is 3- 6 month contract with high potential to extend thereafter. The pay rate is $16/hr.
The ideal candidate has to have strong customer service skills and have a call center background. Should be able to work flexible hours (no night shifts).Strong telephone etiquette and ability to handle inbound calls and eventually outbound calls.  If the individual has data entry skills that would be an asset but the focus on the role will be on the phones handling calls.
Core Job responsibilities include:
  • Entering inquiries

  • Answering Phones & Responding to Email Inquiries - explaining options, policies, setting up accounts and offering general customer service.

  • Keeping track of requests, following up with clients and making sure that the client/customer is well looked after.

  • Excellent written and verbal English communication skills.

  • Ability to document quality notes and maintain lists.

  • Strong organizational and time management skills with ability to prioritize.

  • Fast typing skills & competency on computers.

  • Attention to detail and accuracy.

  • Business savvy with intuitive ability for learning.

  • Experience with business communications.

  • Self-motivated, able to take initiative and work independently.
  • Awareness, care and concern about clients and solving concerns or inquiries.
Additional Assets:
  • Post-secondary education

  • Previous experience in the pharmaceutical industry

  • Proficiency with MS Office

  • Experience working on various phone systems in a call center an asset

  • Having a way with words: )

Please apply directly online or submit your resume to [Click Here to Email Your Resume]   

Talentcor would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive we may only be able to respond directly to those candidates being selected for an interview. 

Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. 

We encourage you to visit www.dg.ca/www.inteqna.com/www.talentcor.com regularly as new and exciting employment opportunities become available daily! 

Keywords: Call Centre; customer service; data entry; problem solving; handling customer inquiries.

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About Talentcor

Talentcor provides recruitment services for Administrative Professionals, Light Industrial, Sales & Marketing, Finance & Accounting, Customer Service, Human Resources, Legal, Skilled Trades and Procurement positions across all industries in Canada. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

Talentcor is a division of Design Group Staffing Inc. an organization that is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

For more information about Talentcor, please visit talentcor.com