Customer Service Representative
Job Description

ABOUT 24-7 INTOUCH

24-7 Intouch is a global contact center & technology company that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self-service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care platform allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 18 years of experience, the 24-7 Intouch team takes pride in building a top to bottom brand alignment for partners to create exceptional customer experiences.

For more on our company culture, follow the link to Our Story - https://vimeo.com/177119191

 
ABOUT THE JOB
 
Are you a problem solver? Do you like making meaningful connections with people? Are you interested in a rewarding career working with the world’s most exciting brands? Welcome to 24-7 Intouch!
 
Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience, whether that’s through inbound calls, emails and/or chats. We want people with personality, who love making an impact with every customer interaction.
 
We also want people with drive and ambition, who want a career, not just a job. Punctuality, performance, and positivity will set you up for success. Our culture fosters personal and professional growth, and our innovative training programs are designed to take you to the top.



Job Requirements

JOB REQUIREMENTS:
 

  • A high school diploma or GED equivalent.
  • Amazing people skills. You’re a great listener and communicator.
  • One year of customer service experience is preferred.
  • Calm under pressure. You can make smart decisions in a fast-paced work environment.
  • Stellar phone presence. People can hear you smiling!
  • A performance mindset. You’re motivated by results and self-improvement.

 
BENEFITS: Competitive Salary, plus Health/Medical, Dental and Vision Benefits (if applicable)
TERM OF CONTRACT: Full-time, Part-time (shifts may depend on availability)


Company Overview

24-7 Intouch has been providing contact center and BPO solutions for over 17 years, and is consistently recognized as an award-winning global outsourcer.


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