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Customer Service Representative- Work From Home in Canada

Company Overview

Who Says You Shouldn’t Bring Your Work Home?

As the pioneer of the virtual contact center model, Alpine Access carved out the landscape of home-based customer care. Today, as a member of the SYKES family of businesses, you can count on that same renowned spirit and innovative practices to set the new standard in virtual contact center services. SYKES provides our clients with the most advantageous path to home-based customer care delivery. And, as a SYKES Home employee, you’ll have the proud distinction of joining the 6,000+ work-at-home employees who together are the new “go-to” team in virtual customer service. Our clients come from industries ranging from Healthcare to Entertainment.

SYKES Access was built on the premise that by hiring the best and brightest talent from around the country we can deliver remarkable customer service, while giving our employees a much needed work-life balance. We take pride in hiring the top talent from across North America, and delivering remarkable service. Our customer care professionals are invisible extensions of our clients, delivering consistency in quality, performance and culture. The SYKES Home family is comprised of people across various demographic groups including retirees, parents, adult students, people with disabilities, care givers, military and their spouses. The success of SYKES Home is a direct result of the “passion to serve” attitude exhibited by all our employees.

Stay home. Be happy.

Job Description

Job description


SYKES Work from Home is seeking to hire people with a passion for helping people, one caring interaction at a time. As part of the SYKES Work from Home Customer Service Call Centre team, you’ll learn all about our customers’ wants, needs and interests, before connecting them to products and solutions that make it all possible. At SYKES, we put our customers first and strive to ensure each and every call provides a fantastic customer service experience. We truly enjoy helping people, and we know you do, too!
If you feel like you don’t know how to go about this, not to worry! Most of our new hires don’t, either, which is why SYKES offers paid training to teach you how to provide great customer service support.

Our ideal customer service candidate is awesome at the following:



  • Has a passion to help those in need: Customer Service Excellence

  • Possesses strong problem-solving skills   

  • Communicates effectively, in French and English both in writing and verbally    

  • Can troubleshoot basic and routine customer issues that are technical in nature  

  • Is dependable and flexible to work rotating shifts, as needed

  • Has a high school diploma or GED, and is at least 18 years of age


Essential Functions/Core Responsibilities:


 



  • Assist customers with questions and problems; research and provide a resolution

  • Troubleshoot issues

  • Solve problems that may be unstructured and require use of conceptual thinking

  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)    

  • Listen attentively to customer needs and concerns; demonstrate empathy and build rapport

  • Prepare complete and accurate work, including appropriately notating accounts, as required   

  • Participate in activities designed to improve the customer service experience and business performance


Job Requirements

Reasons why joining SYKES Work at Home is a GREAT idea:



  • Our mission:  We Help People, One Caring Interaction at a Time!

  • Full-Time Positions

  • Competitive Pay

  • Paid Vacation

  • Continuous promotional opportunities

  • Family-friendly environment that nurtures team work


 
Are you ready for the next step in your career? Are you ready to join a group of amazing people? Are you ready to care for customers like never before?  Apply today!

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