Customer Service Agent
Job Description

Customer Service Agent

Location: Cobourg, ON

Century Transportation is seeking a customer-oriented individual to join our transit operation in Cobourg for the Wheels program. A key position that requires multi-tasking skills and thrives in fast paced environment.

Our core values, strategic goals and versatility in the transportation industry allows for continued growth within the company.

The Customer Service Agent is responsible for:

  • Work as a liaison between drivers and customers
  • Answer phones / respond to passenger inquiries and requests
  • Make reservations and bookings upon customer request
  • Assist drivers with inquiries or concerns
  • Monitor reservation schedules and cancellations
  • Various administrative duties as required

As a liaison, dispatcher, and admin person the ideal candidate should:

  • Possess exemplary customer service skills
  • Demonstrate excellent communication and organizational skills
  • Have ability to work flexible shifts
  • Be proficient in Word and Excel

Century Transportation is offering

  • Full-time and Part-time availability
  • Opportunity for advancement
  • A wage of $15.25 per hour
  • Employee recognition programs


Job Requirements

Possess exemplary customer service skills
Demonstrate excellent communication and organizational skills
Have ability to work flexible shifts
Be proficient in Word and Excel

Company Overview

Century Transportation Ltd. (CTL) is a private, Canadian owned, full service bus transportation company. We have been a proud supplier of School Bus transportation to various companies and school boards in the region of Peterborough, Port Hope, Whitby, Northumberland, Durham, and surrounding areas.

Our mission is “to exceed customer expectation by employing talented people who share in the dedication of a company committed to Safety and Service”. We attribute our success to the people that we employ and to the values which are ingrained as part of our culture. We strive not only to be the Service Provider of Choice, but also to be the Employer of Choice.