CRM Project Manager
Job Description

CRM Project Manager

On behalf of our client in the Public Sector, PROCOM is looking for a CRM Project Manager.

CRM Project Manager – Mandatory Skills

  • University degree in computer science, engineering or equivalent discipline
  • Minimum of ten (10) years of enterprise experience leading information technology projects with Software as a Service (SaaS) and application development focus
  • Minimum five (5) years of enterprise experience implementing projects involving CRM software and technologies (i.e.
  • Experience with salesforce modules including: Lightning, Sales Cloud and Service Cloud
  • Agile experience
  • Experience performing business analysis on information technology software and applications projects
  • Hands-on Experience in leading and building business process mapping and design
  • Experience leading stakeholders in visioning exercises
  • PMP certification
  • Proven experience leading all phases of IT technical projects from inception to implementation and delivering them on time, on budget and with superior quality
  • Demonstrated ability to establish and maintain effective relationships with corporate clients, vendors, and team members: strong customer service orientation
  • Expert knowledge particularly around Service Cloud Implementations and Community Implementations
  • Understanding of the different products and licensing implications
  • Implementation experience of using Service Cloud for Customer Service environments
  • Implementation of using cases in Salesforce for Case Management environments
  • Implementation experience of implementing into greenfield sites with other technology
  • Demonstrated superior problem solving skills
  • Superior teamwork, interpersonal, organizational and facilitation skills
  • Expert Business Analysis skills
  • Experience with salesforce modules including: Lightning, Sales Cloud and Service Cloud
  • Agile experience
  • Very strong oral and written communication skills
  • Very strong competency with MS Office Suite (e.g., Word, Excel, PowerPoint, Visio)
  • Demonstrated experience with Project Management tools
  • Demonstrated ability to provide leadership, show initiative and self-direction, maintain currency of knowledge, and identify and solve problems that require investigation

CRM Project Manager - Assignment Start Date

ASAP – 12 months to start

CRM Project Manager - Assignment Location

Downtown Toronto

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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