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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Strategy - Planning

Description

Hello, its a new day and its time to answer the call to elevate your career and make life accessible for all.

Our purpose is to make life accessible

Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care and daily living solutions. We believe that providing people with comprehensive solutions empowers and fulfills us all.

Our role is to care

As we strive to expand our reach and clients we care for, we are adding specialists to our teams who embody kindness, collaboration and respect. If you want to help our clients experience their most vibrant lives while growing your own career in a nurturing, learning-focused and supportive environment - you will love being part of Motion.

Who we need

Right now we are adding a Client Care Coordinator to our team in Toronto. This is a first-point-of-contact role for someone who shares our dedication to enriching the lives of our clients. A Client Care Coordinator has a tremendous amount of empathy, sense of urgency and a passion for delivering a supportive and exceptional client experience through process and prioritization. This is an opportunity for a multi-tasker in the truest sense; someone who thrives on juggling multiple projects, demands and timelines all at once - and doesnt get overwhelmed doing so. You are not phased by the pressures of working in a customer-facing role and love the challenge of helping clients find the best solutions for their needs. You easily prioritize, assess and act on roadblocks to deliver solutions to our clients. You are dedicated to helping our clients live their most vibrant lives.

Who you are

You are a customer-focused individual with experience managing high-priority calls and having direct contact with customers. You thrive in an autonomous role where you can make decisions, take action and solve complex problems around logistics and urgency. You want to be part of a company with purpose in the healthcare industry, where your attention to detail and efficiency will make a tangible impact on our community every day.

What you will do

The Motion customer experience. Our Client Care Coordinators are the front line to our company. In your role, you will ensure clients receive the highest level of customer service as they call in with stressful challenges and urgent needs. You will connect technicians and staff to the client by evaluating and documenting the situations and priorities. You will make sure that their needs are met and that we meet our objective to make life accessible. We have built our brand on client loyalty which is a direct result of our teams never faltering on their promise to deliver an outstanding customer experience every time.

Make a difference. You will help customers relay the issues they are experiencing with their equipment. You will de-escalate irate or upset clients with understanding, compassion and patience. You will treat every client call as important and unique; working with over 100 client and care partners a week to solve problems. You will collaborate with internal production, service and sales teams to ensure repairs are made and complaints are resolved. You will meet or exceed your daily and weekly targets.

Administration. You will ensure that all of our databases (e.g. client, rental, inventory, etc.) are up to date and accurate using our Navision software. You follow up with client and care partners to confirm all paperwork is complete and accurate. You will coordinate the pick-up and delivery of all replacement or repaired equipment for our clients as well as any other administrative assigned tasks.

What you bring

Education and experience. You have a degree or diploma from a post-secondary institution and a minimum of 2 years experience in a fast-paced office environment or in a customer-facing role. Experience in healthcare and an understanding of the industry would be an asset.

Communication. You have experience working in customer-facing roles and know how to work with customers to find the best solutions to fit their needs. You love building relationships with people and fostering those relationships. You have exceptional communication skills, both written and verbal and can explain your ideas and thoughts in a variety of ways to get your point across. You are comfortable communicating on the phone, by email or in person - sometimes all at once.

Flexibility and organization. You are an expert at juggling multiple projects, stakeholders and deadlines all while keeping your cool. You can prioritize, manage and organize a myriad of tasks as they come up throughout the day, be it from clients or other team members. You can easily change your course of action to address changing needs and requirements while still delivering on deadlines.

Empathy and respect. To provide our clients with the best Motion customer experience, we need someone who can be empathetic to our clients needs and circumstances. You can navigate any situation in a friendly, professional and compassionate manner.

Technical Skills. You are proficient in Microsoft Office Suite and are comfortable working on a computer, navigating various software and databases. Experience with Navision would be considered an asset.

Additional must have requirements. You have a clean criminal background check and are bondable.

Why join? We are Motion

At Motion, weve undergone a recent transformation and we think thats exciting. With a strong reputation as experts in our field, were turning inwards to foster a culture of belonging, giving and strength. Joining us now is a chance to be part of that momentum; a chance to make an impact in peoples lives and help create a company environment you believe in.

Thank you for taking the time to consider joining us. If you want to be part of our team, express your interest here.

Motion is an equal opportunity employer. We are committed to providing reasonable accommodations, if required and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please contact us.

 
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