Care Coordinator
Job Description

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

The Program Coordinator is responsible for assisting patients navigate through the plan requirements of their private insurance coverage. The Program Coordinator will facilitate the Preferred Pharmacy process to optimize the plan members access to the right therapy. The Program Coordinator is responsible for undertaking the overall management of assigned patient cases related to preferred pharmacy navigation and will provide adherence support services as required.
  • Plan Member (patient) enrollment to ensure that the plan member is participating in any available support program that is offered by the drug manufacturer (i.e. Patient Assistance Programs)
  • Pharmacy and prescription set up for patients, during the enrollment process as well as ongoing support for the time the patient is in the HealthForward Program
  • Acquire knowledge of funding mechanisms including private and public insurance plans
  • Coordinate and manage all aspects required in order to sustain prescription drug coverage for patients according to the parameters of their private plan
  • Coordinate cases with Patient Assistance Programs, pharmacy, physician offices and healthcare professionals in order to maximize health outcomes
  • Coordinate documents, submissions and all related paperwork to Patient Assistance Programs, physician offices, and pharmacies
  • Provide patients with adherence/compliance services to ensure that the patient is taking their medication as prescribed and supporting the patient to overcome any potential adherence barriers
  • Be available between the hours of 8:00AM to 8:00PM, with the ability to maintain flexible working hours
  • Maintain professionalism in a call center environment
  • Other duties as assigned.

Should have broad training in fields such as business administration, customer service, sales, marketing, health care or similar vocations generally obtained through completion of a two-year Associate's Degree Program or equivalent combination of experience and education. Normally requires at least two (2) years directly related experience.
  • Post-secondary education or equivalent in a related discipline
  • Minimum of 2 years experience in customer service, in an office setting
  • Strong proficiency in Microsoft applications (Outlook, Word, Excel)
  • Professional / courteous / efficient telephone manner
  • Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines
  • Candidate must have strong communication and interpersonal skills;
  • Ability to work independently and in a team environment;
  • Attention to detail
  • Experience in the healthcare, pharmaceutical or insurance industry is an asset


We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.
  • Competitive compensation packages
  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy

AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.  We operate the backbone of the healthcare supply chain. We drive the future of local care delivery.  We guide medical innovations to market.  We create healthier futures.

Job Requirements


Company Overview

Innomar Strategies was founded in 2001 around the kitchen table of our current president, Guy Payette, and his partners. The company originally specialized in market access and reimbursement consulting, and gradually expanded its capabilities to include fully integrated patient support programming, nursing support, and specialty logistics. By the end of 2008, the company had grown to have over 450 associates.

In 2009, AmerisourceBergen acquired Innomar Strategies further establishing the company’s expertise in specialty pharmaceuticals. As part of AmerisourceBergen, Innomar Strategies is connected with a global leader in healthcare with over $135 billion of annualized revenue and 18,000 associates. AmerisourceBergen has an established history of delivering innovative programs and solutions across the pharmaceutical supply channel.

With over 1,200 associates and a nationwide footprint, Innomar Strategies is Canada’s leading service provider to specialty pharmaceutical and biotech manufacturers. Innomar is differentiated by their Integrated Service Model, which provides customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Manufacturers trust Innomar Strategies to deliver innovative brand solutions throughout the product lifecycle.