Call Center (Genesys) Implementation Specialist
Job Description

Call Centre (Genesys) Implementation Specialist

On behalf of our client in the Insurance Sector, PROCOM is looking for a Call Centre (Genesys) Implementation Specialist.

Call Centre (Genesys) Implementation Specialist – Job Description

  • Understand existing Genesys call center solution
  • Work with customers and vendor to identify gaps
  • Organize de-coupled items, prioritize and work to completion
  • Improve relationship with business and vendor

Call Centre (Genesys) Implementation Specialist – Mandatory Skills

  • Call center expertise specific to Genesys solution, 10+ Years
  • Knowledge of internal Genesys processes and procedures >10 Years
  • Past experience with enterprise call center implementations at a similar or larger environment, 10+ Years
  • Call Center solutions and components
  • Advanced Project Management 10+ Years
  • Excellent communication skills 10+ Years
  • Excellent organization skills 10+ Years

Call Centre (Genesys) Implementation Specialist - Assignment Start Date

ASAP – 6 months to start

Call Centre (Genesys) Implementation Specialist - Assignment Location

Downtown Toronto

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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