Business Analyst
Job Description

Business Analyst
On behalf of our client, Procom is actively seeking a Business Analyst
Business Analyst Job Details 
  • Reporting to the Manager - Service Development PMO, this position is responsible for leading service development and launch readiness for new products and services within the client Business Solutions organization.
  • The successful candidate will serve as the primary liaison the between the Business Solutions Marketing service development project team and Operations, and be an advocate for building efficient fulfillment processes with a focus on the customer experience.
  • Accountable for launch and operational planning of service offer including: requirements definition, business case development, risk assessment / mitigation, stakeholder update presentations, user interfaces / processes, documentation, testing, communication on basic and/or individual components of projects, post launch stability, and ongoing evolution/transformation
  • Complete all required deliverables and pursue milestone stakeholder sign-off where applicable
  • Ensure business impacts are accurately captured and agreed upon by operations within TBS
  • Coordinate the completion of Enterprise Impact Assessments across all impacted teams within TBS
  • Enable a consistent approach to the development of authentic business cases through proper assumptions & use of data
  • Review and report program impacts and status on a monthly basis for all priority initiatives, including consideration of proper contingency plans
  • Drive implementation and execution of key business opportunities to drive efficiencies, improve processes, reduce unnecessary customer contacts and enable agents to increase productivity and quality of customer interactions
  • Report on post launch metrics including impact assessment accuracies providing guidance and support to the project execution resources to drive improvements
  • Provide templates & tools to the program execution resources to drive consistency, efficiency, and authenticity\
  • Maintain a strong understanding of applications, products and services, organizational delivery capabilities, and clients end-to-end processes
  • Scrutinize projects with a focus on Customer Experience & Operational Excellence
  • Accountable for the end-to-end delivery of processes and system changes for major initiatives.
Business Analyst Location 
Vancouver, BC, Edmonton, Calgary
Business Analyst Duration 
7 months 


Job Requirements

 

Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.



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