Bilingual French English Finance Billing Admin
Job Description

Company Overview:

ADT is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. ADT is headquartered in Boca Raton, Florida and employs more than 18,000 people throughout North America. More information is available at

Position Summary:

A Finance Billing Admin works in a fast paced centralized team responsible for processing financial transactions in MASterMind Billing. The incumbent is required to carry out verification and processing of the various time sensitive transactions with a high level of accuracy and speed while ensuring compliance with ADT Policies and Audit Controls. This position is critical to ensuring accurate and compliant financial transaction recording on customer accounts and the delivery of a positive Customer Experience for all lines of Business.

Duties and Responsibilities:

  • Review and process requests for customer billing account adjustments submitted by various front line teams. Each request must be verified using documented SOX Compliance controls
  • Process Billing Cancellations ensuring all critical entries match Front Line requests including the billing or non-billing of Termination Fees and are compliant with ADT requirements, return requests if required to Front Line detailing what additional information is required or reason for non-compliance
  • Process Monitoring Cancellations following published MASterMind Data Standards
  • Verify Compliant DOA approvals are captured for all financial related transactions
  • Complete all Customer Contract and Billing updates ensuring entries match Front Line requests and are compliant with ADT Requirements, return requests if required to Front Line detailing what additional information is required or reason for non-compliance
  • Respect deadlines while maintaining accuracy for all transactions in order to ensure accurate Financial Reporting related to our transactions and Customer Billing
  • Clearly and effectively communicate with various teams/team members
  • Assist with special projects and other duties inherent to the function and/or immediate manager’s request

Job Requirements


  • Bilingual English/French – Verbal and Written
  • High School Diploma required
  • Community College in Business Administration or related discipline is an asset


1-2 years of experience in administrative tasks


  • General knowledge of credit/debit accounting
  • Excellent verbal and written communication skills to provide a high level of response to inquiries and collaboration with various teams.
  • Strong business judgment with an ability to identify and independently resolve a variety of moderately complex challenges including understanding and applying knowledge of policies
  • Ability to work in a high volume, dynamic and face paced environment making quick/accurate decisions
  • Strong attention to detail while working in a fast paced environment, maintain high level of accuracy in combination with productivity
  • Intermediate Microsoft Office Skills (Word, Excel, Outlook, etc.)
  • Ability to quickly learn and adapt to new/revised policy or processes
  • Flexible and willing to take on additional tasks as job requirements may change
  • Team player and ability to adapt to changing priorities
  • Effectively use many different, independent systems, track and manage all Finance Billing related activities

ADT Security Services Canada, Inc. provides equal access to employment opportunities for all applicants and employees in accordance with applicable federal and provincial laws, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability or any other characteristic protected by provincial or federal law.

ADT Security Services Canada, Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at [Click Here to Email Your Resume] if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

Company Overview

ADT Security Services Canada, Inc is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT Security Services Canada, Inc's broad and pioneering set of products and services, including ADT Security Services Canada, Inc Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT Security Services Canada, Inc helps provide peace of mind to nearly seven million customers, and it employs approximately 17,000 people at 200 locations.

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