Bilingual Call Centre Customer Service Representative
Job Description

Bilingual Call Centre Customer Service Representative

On behalf of our client in the Banking Sector, PROCOM is looking for a Bilingual Call Centre Customer Service Representative.

Bilingual Call Centre Customer Service Representative – Job Description

  • Professionally customer face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered Investor Services.
  • Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre
  • Able to provide professionalism and composure when dealing with Clients internal/external
  • Perform all required responsibilities as a representative of the Contact Centre
  • Front facing with internal departments and internal/external Clients
  • Interaction with Team members of Contact Centre
  • Participate in monthly Self/Peer Call Coaching Evaluations
  • Daily/Monthly reporting to Management relating to self/team metrics
  • Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics
  • Escalate problematic issues to Management
  • All other duties as assigned

Bilingual Call Centre Customer Service Representative – Mandatory Skills

  • Mutual Fund experience is an asset
  • 1 to 3 years Call Centre or client service experience
  • Strong communication skills (both written and verbal)
  • Contact Centre's operational hours: 8am to 8pm.

Bilingual Call Centre Customer Service Representative – Nice to Have Skills

  • IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset
  • Bilingual (French + English) communication skills an asset

Bilingual Call Centre Customer Service Representative - Assignment Start Date

ASAP – 5 months to start

Bilingual Call Centre Customer Service Representative - Assignment Location

Downtown Toronto



Job Requirements

 

Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.



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