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Job Snapshot

Employee Type - ContractorExperience - Not SpecifiedIndustries - Customer Service

Description

Bilingual Call Centre Customer Service Representative

On behalf of our client in the Banking Sector, PROCOM is looking for a Bilingual Call Centre Customer Service Representative.

Bilingual Call Centre Customer Service Representative – Job Description

  • Professionally customer face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered Investor Services.
  • Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre
  • Able to provide professionalism and composure when dealing with Clients internal/external
  • Perform all required responsibilities as a representative of the Contact Centre
  • Front facing with internal departments and internal/external Clients
  • Interaction with Team members of Contact Centre
  • Participate in monthly Self/Peer Call Coaching Evaluations
  • Daily/Monthly reporting to Management relating to self/team metrics
  • Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics
  • Escalate problematic issues to Management
  • All other duties as assigned

Bilingual Call Centre Customer Service Representative – Mandatory Skills

  • Mutual Fund experience is an asset
  • 1 to 3 years Call Centre or client service experience
  • Strong communication skills (both written and verbal)
  • Contact Centre's operational hours: 8am to 8pm.

Bilingual Call Centre Customer Service Representative – Nice to Have Skills

  • IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset
  • Bilingual (French + English) communication skills an asset

Bilingual Call Centre Customer Service Representative - Assignment Start Date

ASAP – 5 months to start

Bilingual Call Centre Customer Service Representative - Assignment Location

Downtown Toronto

 
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