Bilingual Account Services Representative
Job Description

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We’re currently looking for a Bilingual Account Services Representative to join our team in Mississauga, Ontario.

This role will be responsible for:

  • Responsible for monitoring all consumer, dealer and vendor correspondence handling and response including insurance tracking, insurance total loss and Quebec loan billing.         
  • Verifies all documentation (e.g. release, correspondence, accounting items, statement of accounts, etc.). Letters are confidential and contain detailed information and accuracy must be verified.        
  •  Verifies all Insurance documents and works with third party vendor when a mutual customer does not have updated records.
  • Monitors all adjustment processing on loans or leases, due date changes, rewrites, loan auditing, credit bureau updates, transfers of equity, substitutions, parking tickets, extensions and banking information changes and all other account adjustments and changes.
  • Monitors the processing of all retail and lease payoffs, terminations, customer payments, insurance collections on physical damage and total loss, return items, account research, account adjustments, bills of sale and Gap Claims.       

Job Requirements

Minimum Qualifications:

  • High School diploma required. University or College Degree preferred.
  • 2-3 years years experience in the area of customer service and administrative duties relating to automotive finance or with a financial institution.
  • Proficiency in Word/Excel/Outlook, the Symposium call system, as well as a good comfort level adapting to new computer systems.
  • Strong working knowledge of Shaw, Lemans, FYI and AFS.   –anasset.                       
  • Must be organized, have good time-management skills, be able to multi-task and have good analytical skills with an eye for detail and accuracy.
  • Bilingual French/English is required. 

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

**Visa sponsorship for this position is not available at this time.**

Mississauga Ontario Canada

Company Overview

Nissan is made up of a richly diverse group of people, as reflected in the company's leadership team and the numerous corporate outreach programs in which we participate in the community. Together, we have what it takes to build cars and trucks with the power to change both the way you view the world and the way you move in it.

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