Applications Support Developer
Job Description

Are you looking to make a difference in a patient’s life?  At Innomar Strategies, a company of AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.

This position reports into the Manager of Applications Development, the Applications Support Developer will be responsible for supporting, maintaining and developing .net based software packages used within ABS Canada/Innomar-Strategies.

This role will include project and support based functions with the majority of work assignment being support deliverables. This individual will participate in the support phase of the project and will focus their development activities during the implementation to support phase.

  • Perform technical support for Innomar Strategies developed windows or web based applications by phone or email
  • Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution of application help desk tickets
  • Follow ITIL framework and provide support for Incident, problem and change management processes
  • Diagnose and solution design technical issues that arise with Innomar built applications
  • Collaborate with software developers, DBA’s to reproduce and test defects to ensure proper corrections are made to those defects
  • Codes, tests, debugs and documents complex programs, and enhances existing programs to ensure that data processing production systems continue to meet user requirements
  • Analyze application help desk tickets and suggest and implement improvements to reduce application issues and to optimize performance
  • Develop system documentation for all developed applications, including flowcharts
  • Identifies and resolves system operating programs in order to provide continuous business operations
  • Interacts with user management regarding project status and user requirements to promote an environment with improved productivity and satisfaction
  • Assists in scheduling, and estimating costs to project completion in order to meet user requirements
  • Performs related duties as assigned

Requires training in fields such as business administration, accountancy, computer sciences obtained through completion of a four year Computer Science Degree program, technical vocational training, or equivalent combination of experience and education. 

Requires minimum of two (2) years’ experience in Net programming, (C#, MVC, ASP.NET), experience using MS SQL Server databases (2016, 2008 R2), including development of tables, stored procedures, views, triggers, and creating extensive T-SQL reports; 2 years’ experience in MVC, ASP.Net and Experience with Visual Studio 2017/2015. Experience in web technologies including MVC, API, HTML5, JSON, JQuery, Ajax, XML and web services. Technical documentation of code, deployment scripts and testing processes upon completion of a project.

  • Thorough understanding of Systems Development Life Cycle (SDLC) process
  • Strong analytical, problem-solving and conceptual skills
  • Ability to communicate effectively both orally and in writing
  • Good interpersonal skills
  • Ability to prioritize work load and consistently meet deadlines
  • Ability to use good judgment in conveying project status and problem escalation
  • Strong organizational skills; attention to detail

We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Competitive compensation packages
  • Comprehensive health and dental plans
  • Flexible & remote working options
  • Employer RRSP-matching
  • Online peer-to-peer recognition program
  • Corporate discounts with multiple establishments, including fitness centers
  • Health & Wellness program with onsite yoga and massage therapy

AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.  We operate the backbone of the healthcare supply chain. We drive the future of local care delivery.  We guide medical innovations to market.  We create healthier futures.

Job Requirements


Company Overview

Innomar Strategies was founded in 2001 around the kitchen table of our current president, Guy Payette, and his partners. The company originally specialized in market access and reimbursement consulting, and gradually expanded its capabilities to include fully integrated patient support programming, nursing support, and specialty logistics. By the end of 2008, the company had grown to have over 450 associates.

In 2009, AmerisourceBergen acquired Innomar Strategies further establishing the company’s expertise in specialty pharmaceuticals. As part of AmerisourceBergen, Innomar Strategies is connected with a global leader in healthcare with over $135 billion of annualized revenue and 18,000 associates. AmerisourceBergen has an established history of delivering innovative programs and solutions across the pharmaceutical supply channel.

With over 1,200 associates and a nationwide footprint, Innomar Strategies is Canada’s leading service provider to specialty pharmaceutical and biotech manufacturers. Innomar is differentiated by their Integrated Service Model, which provides customized solutions to improve product access, increase supply chain efficiency, and enhance patient care. Manufacturers trust Innomar Strategies to deliver innovative brand solutions throughout the product lifecycle.