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Job Snapshot

Employee Type - Full-Time EmployeeExperience - 2 to 4 yearsIndustries - Other

Description

Are you looking to make a difference in a patient’s life?  At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.  As an organization, we are united in our responsibility to create healthier futures.


World Courier, an AmerisourceBergen Company, provides unparalleled specialty logistics services to drive the commercial success of our partners around the globe. For 50 years, we’ve delivered peace of mind through world-class supply chain programs, transportation services, storage of time- and temperature-sensitive products, and innovative, cutting-edge medicines including cell and gene therapies.

Through our daily work – and powered by our 2,500 associates – we are united in our responsibility to create healthier futures. With a presence in 50 countries, World Courier is driven by a commitment to excellence, and provides customized solutions with global reach to increase access to care; making us the most trusted specialty logistics company in the world.


Under general supervision of the Accounts Receivable Manager, the Accounts Receivable Specialist is responsible for performing tasks requiring quick resolution of issues; includes providing account reconciliation, performing payment research and dispute resolution.

  • Works over a broad network of internal departments and customer’s organizations to ensure billing, statements, disputes and returns are completed to the customer’s expectation.
  • Performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing.
  • Assists in training & mentoring new personnel and follow up to ensure new hires are successful.
  • Reviews large and high profile accounts.
  • Overall team-player who will be looked upon as the “go-to” system resource
  • Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed.
  • Maintains frequent contact with internal and external customers in order to address all payments, disputes and return issues are resolved.
  • Works closely with the Collector and Customer Service to ensure proper and timely application of customer credits.
  • Ensures appropriate and timely processing of requests for the return of customer credit balances.
  • Generates reporting to internal & external parties so work can be done.
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education. Normally requires more than three (3) years of Business to Business or Business to Gov’t collection and dispute resolution experience. Normally requires a minimum of five (5) years directly related and progressively responsible experience.
  • Ability to communicate effectively both orally and in writing.
  • Knowledge of SAP FSCM & SAP Disputes.
  • Demonstrated ability to resolve issues quickly, problem solve and escalate appropriately.
  • Knowledge of general accounting principles
  • Familiarity with credit and collection operations procedures, including reconciliation of A/R activity
  • Strong interpersonal skills
  • Strong reconciliation skills
  • Strong mathematical and analytical skills
  • Strong organizational skills; attention to detail
  • Knowledge of Microsoft programs; extensive knowledge of Excel

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.


• Healthcare for associates and eligible dependents, same-sex and domestic partners
• Paid time off, including vacations and holidays
• Paid volunteer time off
• Life insurance and disability protection
• Pet insurance
• Employee Stock Purchase Program
• Retirement benefits and more…


Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.  We operate the backbone of the healthcare supply chain. We drive the future of local care delivery.  We guide medical innovations to market.  We create healthier futures.