Account Specialist
Job Description

Account Specialist - Permanent

On behalf of our client in the Utilities Sector, PROCOM is looking for an Account Specialist.

Account Specialist – Job Description

  • Reporting to the Client Relationship Manager, the Account Specialist is responsible to maintain existing business and grow relationships with current clients.
  • Responsible for managing the daily needs of assigned clients to provide a better understanding of the full potential of our products.
  • For new opportunities, work with the Implementation Manager to ensure customer satisfaction and act as a liaison between the client and customer service for on-going work.
  • The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction
  • Assist Client Relationship Manager build strong client relationships
  • Provide pre- and post-sales support to retain customers through regular communication
  • Develop and manage detailed action items, meeting minutes to track resources and tasks
  • Facilitate productive meetings with clients to drive successful outcomes
  • Prepare reports to show the status of accounts
  • Suggest company services, as well as, products to maximize client satisfaction
  • Establish strong client/vendor relations to understand and satisfy clients’ needs, re-engineer processes and provide solutions
  • Communicate product and pricing details clearly
  • Ensure quality results by developing and using templates and following company writing standards
  • Coordinate with Supervisors and Managers to create customized plans for assigned clients
  • Facilitate client projects and determine the best utilization of resources to increase customer satisfaction
  • Become the reliable point of contact that is required to establish a strong business relationship

Account Specialist – Mandatory Skills

  • Exceptional organizational skills, including the meticulous management of client details
  • Effective oral and written communication skills, with the ability to build relationships
  • Ability to engage in multiple initiatives simultaneously and make difficult decisions in a timely manner
  • Strong leadership skills, with the ability to motivate people, guide them through impediments and conflicts, and build consensus
  • Naturally inquisitive with the aptitude to ask questions to ensure that information is clear and understood
  • Advanced skills in a sales CRM, MS Word, MS Excel and MS Project
  • Some Travel required to client sites throughout Canada and the U.S - Valid Passport required

Account Specialist - Assignment Start Date

ASAP – Permanent Role

Account Specialist - Assignment Location

Newmarket, ON

Job Requirements


Company Overview

For 35 years, Procom has been pushing the envelope in North American IT staffing solutions. Driven by a senior management team of seasoned recruitment professionals, we have offices in 14 locations in the US and Canada and service all major IT markets.

When we started out in 1978, tech jobs were just being integrated into the workplace. We have been a part of shaping the landscape of IT in Canada ever since, placing IT consultants in major businesses in all sectors, including banking, telecommunications, and retail.

Through all the peaks and valleys of the IT industry, we have consistently done one thing: helping IT professionals discover the next chapter in their career.

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