Account Manager Sales - Existing Installations

Job Description

Employment :Permanent
# of Openings :1
Classification :Sales & Marketing Industry:Sales and Marketing

Design Group Staffing Oakville is currently recruiting for an Account Manager – Existing Installations opportunity with an exciting and innovative organization located in the Hamilton, ON area.  If you like to think outside the box and add value to dynamic projects, then this role may be for you! Job Description:


Account Manager- Existing Installations

Reports To:


Area General / Branch / District Service / Sales Manager Department Head:

Area General / Branch / General / Sales Manager

Primary Function


The Account Manager identifies opportunities through key customer contacts and industry information. He/She locates sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately.



Customer and Account Management

• Build and maintain favorable client relationships

• Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution

• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized

Portfolio Growth and Retention

• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives

• Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings

• Assemble and present information for service and fixed priced repair offerings

• Identify and pursue potential customers to drive and support strategic growth objectives

• Analyze customer needs and secure desirable business through application of company products and services

• Work with owner and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies

• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process Management and Administration

• Develop sales proposals and prepare estimates for the sale of company products and services

• Assure full utilization of systems and follow best demonstrated practices (BDP)

• Prepare and maintain required customer information and files in accordance with established procedures

• Work in cooperation with Contract Control on sales contract agreements

• Accounts receivable management for assigned accounts

• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures



• University Degree – preferably in Business or Engineering

• 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment

Critical Skills

• Proficient in MS Office

• Communication: Communicate clearly and articulately

• Customer Service: Demonstrate costumer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction

• Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance

• Persuasion: Motivate customers to act or react in a manner to support business growth

• Presentation: Ability to present materials clearly and engage audience

• Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

• Teamwork: Ability to interact with all levels and be an integral part of the operation

Authority and Decision Making

Task Responsibility Yes No

Conduct Performance Appraisals

Involved with Corrective Action Processes

Staff Salary Approval

Internal Policy Approval

Internal Process Approval

Annual Operating Budget Control and Management


Please apply directly online or submit your resume to Mike Goulart – Recruitment Consultant at [Click Here to Email Your Resume]


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About Design Group Staffing

Design Group Staffing Inc. is one of the largest suppliers of contract, temporary and full-time professionals in Canada. Founded in 1976, our firm specializes in providing engineering, technical and technical sales roles in Construction, EPCM, Manufacturing, Mining, Oil & Gas and Architecture & Design, as well as specialist roles in Real Estate Development and Property Management across Canada. As Recruitment Specialists, we stand out by creating an exceptional experience for candidates and client companies. Our process allows us to get to know the best talent, understand their needs, and find matches that lead to success.

Design Group Staffing Inc. is ISO 9001 Certified and has been named one of Canada’s 50 Best Managed Companies each year since 1999 and has held Platinum Status since 2005. Headquartered in Edmonton, Alberta, Design Group Staffing Inc. employs over 350 recruitment professionals who place thousands of quality candidates per year. With offices across Canada, we understand industry challenges that are unique to each region and offer both national reach and local knowledge.

For more information about Design Group Staffing, please visit