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Job Snapshot

Employee Type - Full-Time EmployeeExperience - Not SpecifiedIndustries - Finance, Marketing

Description

Innovation. Creativity. Integrity. Empowerment.

These are our core values at kenna.

For the past 30 years, kenna has attracted the highest calibre of employees to join our dynamic, multi-disciplinary team of marketing and advertising experts.

What you'll be doing as our new Account Manager:

  • Lead collection of multiple data types (i.e. transactions, orders, inventory, etc) from retail and distributor customers, for the purpose of reward program reconciliation
  • Monitor import and integration of data as above into system following strict validation and QA processes, along with other Data Solutions Team members, in order to adhere to Team Objectives (ensuring Data Accuracy, Integrity, Cleanliness and Uniformity)
  • Collaborate with Data Management colleagues to evaluate effectiveness of system processes against optimal efficiency, and execute flawless implementation of resulting enhancements
  • Oversee calendarized data cleansing activity (mapping data to customer, identifying and deleting duplicates, analysing and filling gaps)
  • Retain existing relationships with retail and distributor customers; coach staff on phone etiquette and positioning to optimize customer experience
  • Steward the Data Submission Program by providing reporting on data integration metrics (e.g. % imported and by which method) and analyzing metric values to identify ways of increasing web-based submission and validation
  • Manage customer, product and end user profile data
  • Supervise a team of 2 permanent and 5 seasonal staff; understand division of roles and allocate workload constructively
  • Work effectively between Account and Development Teams to ensure that data is collected, linked and displayed in an accurate, timely and consistent manner
  • Maintain Business Rule Documentation and Training Manuals as ‘living' documents that evolve with changing business needs and roles
  • Collaborate with other departments to deploy monthly program-related email communications, working with our Client to adjust content based on evolving business objectives and requirements

Benefits

  • Opportunities for leadership, project management, client management and increased level of responsibility
  • Industry competitive benefits

We've been engaging customers and employees since 1985.

Requirements

  • Logical, methodical, critical thinking
  • Investigative problem-solving
  • Energetic, results-focused, motivated self-starter
  • Excellent communication skills, both written and verbal
  • Strong people skills and experience with people management
  • Highly organized and detail-oriented
  • Confidence, decisiveness
  • An optimistic outlook, a willingness to learn and an openness to constructive feedback
  • Time management skills in handling multiple priorities
  • Experience in technical process implementation and improvement

Education that will help you succeed:

  • Post-Secondary Education, preferably in Science, Mathematics, Economics or Business
  • Proficiency in MS Office (Word, PowerPoint, Visio, Excel)

SQL knowledge is an asset

 
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