Technical Solutions Consultant
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Technical Solutions Consultant

Job Description

Ref ID: 05050-0011426015

Classification: Account Manager

Compensation: $90000.00 to $100000.00 yearly

We're seeking a Technical Solutions Consultant!

OfficeTeam is looking for an experienced Technical Solutions Consultant for our client in the insurance technology industry. The successful applicant will become a trusted business advisor to the company's strategic lending technology accounts providing valuable guidance and support, and a product expert providing pre-sales support to enterprise sales team. The Technical Solutions Consultant will own the overall lending technology program of key strategic accounts, driving account plans, business reviews, and strategic engagements while also acting as a key escalation point. This role is a full-time opportunity and can be based out of the North York, ON or Burnaby, BC office.

As part of the business engagement team, the Technical Solutions Consultant ensures accounts’ operational success and overall satisfaction with the company's technology products through service delivery, account planning and execution, product consultation and account planning, and management of support services.

* Establish a long term and sustainable relationship with strategic technology accounts
* Work in tight partnership with the Account Executive and Enterprise Sales team to provide the best account management and sales experience possible for the client.
* Drive understanding of technology strategies and technology product suite with accounts to ensure operational success and overall satisfaction
* Key communication channel to external stakeholders, industry partners and client accounts on technology products, services and roadmaps
* Organize regular strategic touchpoints; business and contract status review meetings with assigned accounts
* Discover, establish and document account strategies, needs, projects and initiatives with respect to their lending technology
* Identify opportunities for adoption of additional technologies, products and services within your accounts in collaboration with Valeyo Account Executive and Enterprise Sales team.
* Create and maintain an account plan per customer account and an account profile including, but not limited to, key account contacts, technology stack overview, performance metrics and revenue tracking to target
* Work collaboratively with various resources and departments within the company to ensure successful delivery of product and service to account(s)
* Work with the Enterprise Sales team to support in pre-sales activities (product demos, proposal prep, etc), and with the Professional Services team for post-sale support and ongoing account management activities
* Be the ambassador for the company at your assigned accounts and an internal advocate for your accounts within the company
* Manage, escalate and drive satisfactory resolution of customers’ technical support, service and technology product issues
* Interface on-site and remotely with customers in the management of technical issues as well as collaborating in planning, implementation, knowledge transfer and the day-to-day operation of new/upgraded technologies
* Maintain and expand working knowledge of current lending technology products and roadmap, as well as their integration and methods of support delivery
* Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support and account management practices
* Remain aware of the internal company environment, competitive environment

Job Requirements

* Bachelor’s Degree or equivalent work experience combined with post-secondary education
* Credit union experience
* Excellent knowledge of MS Office including Word, Excel and PowerPoint
* Experience working in a highly matrixed organization
* 5-10 years’ experience in a technical client facing, account management and/or consulting role
* Excellent interpersonal, leadership, customer service and communication skills, and ability to effectively interact with senior executives to build credibility and to drive adoption of product, service and change.
* Personal presence and ability to clearly communicate compelling messages to business partners
* Excellent analytical, problem solving skills and thought leadership skills with an ability to identify key issues, structure analysis, build business cases, and provide recommendations effectively
* Strong business acumen and ability to develop strategic points of view and facilitate discussion
* Expert presentation, written and verbal communication skills which bring clarity and precision at executive levels
* Ability to think strategically over a 1 - 5 year timeframe
* Complete knowledge of SDLC

We are seeking passionate, ambitious candidates that are interested in growing their career and supporting our dynamic company. If you are a self-starter that thrives in a dynamic environment, please contact us today! We are looking to fill this position quickly, so please submit your resume directly to [Click Here to Email Your Resumé].

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. Numéro de permis du Québec AP-2000503.

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Job Snapshot

Base Pay 90,000.00 CAD - 100,000.00 CAD /Year
Employment Type Full-Time
Job Type Admin - Clerical, Customer Service, Legal
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 05050-0011426015
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Technical Solutions Consultant

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