Team Lead - Customer Service
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Team Lead - Customer Service

Job Description

Ref ID: 05050-0011409450

Classification: Customer Service Representative

Compensation: DOE

Openings for a Team Lead - Customer Service!!

OfficeTeam has a rewarding career opportunity for an articulate, highly-skilled Customer Service Agent in the growing Insolvency industry. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Be prepared to come into a dynamic and fast-paced environment in this role. This full-time Team Lead - Customer Service position could be for you, if you're available to work in Toronto, Ontario.

How you will a Customer Service Agent make an impact;

* Perform administration tasks as assigned, like data entry, follow up calls for upcoming or rescheduling appointments, communicating with the client via email, etc
* Keep a track of the inbound calls and provide prompt resolutions for the satisfaction of clients
* Have a clear understanding of organization’s services, procedures & guidelines and communicate them to all team members
* Promote a strong working relationship with team members to maximize productivity and customer satisfaction
* Ensure efficient and timely response to the enquiries of the existing clients on the status of their file.
* Keep track of attendance, daily statistics, paid time off, sick time etc.
* Keep team members aware of incoming or waiting calls, abandonment rate etc. and encourage them through positive feedback
* Assist team member with any questions or queries
* Keep a healthy ongoing communication with the potential clients via email and text
* Ensure achievement of weekly team targets

Job Requirements

* 4-5 years of prior customer service experience
* Proven skills with managing small teams of people
* Excellent customer service and listening skills
* Willingness to show committment and dedicaiton towards the job
* Must be a team player with a previous team leadership experience
* Excellent problem solving skills and communication skills, both verbal & written
* Detail oriented and organized
* Assisting the client to book an appointment and managing multiple calendars
* Strong relationship building skills; able to manage multiple relationships
* Excellent with Microsoft Office (Outlook, Excel, Word)
* Highly motivated with a strong desire to motivate others
* Effective time management and multi-tasking skills
* Previous experience working in a call center or financial industry would be an added asset
* College diploma needed.

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today! Send your resume to [Click Here to Email Your Resumé], today!!

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. Numéro de permis du Québec AP-2000503.

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Job Snapshot

Other Pay DOE
Employment Type Full-Time
Job Type Admin - Clerical, Customer Service, Legal
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 05050-0011409450
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Team Lead - Customer Service

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