Customer Service & Order Entry Specialist
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Customer Service & Order Entry Specialist

Job Description

Ref ID: 05050-0011275723

Classification: Customer Service Representative

Compensation: $40000.00 to $45000.00 yearly

OfficeTeam has an excellent career opportunity for an articulate and thorough Customer Service & Order Entry Specialist. Our manufacturing client is looking for a dedicated customer service champion to join their team. The organization is growing rapidly and this is an exciting opportunity for Customer Service & Order Entry Specialist looking to take the next step in their career.



As a Customer Service & Order Entry Specialist, your responsibilities would be, but not limited to;


* Manage incoming calls and customer service inquiries
* Identify and assess customers’ needs to achieve satisfaction
* Keep records of customer interactions, process customer orders and file documents accordingly
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Work with cross-functional teams to resolve customer issues
* Process Customer Returns and RMA’s

Job Requirements

* College diploma in business related field preferred
* 2 years customer service/inside sales experience
* Experience with ERP systems
* Excellent written and verbal communication skills
* Intermediate/Advanced Microsoft Office skills, including Excel
* Ability to multi-task while paying attention to details and handling prioritization
* Can work independently or as part of a team

We are looking for a true service champion who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, please don't hesitate to contact us today. Interviews are being scheduled for next week so please email your resume directly to [Click Here to Email Your Resumé].



OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Job Snapshot

Base Pay 40,000.00 CAD - 45,000.00 CAD /Year
Employment Type Full-Time
Job Type Admin - Clerical, Customer Service, Legal
Education Not Specified
Experience Not Specified
Manages Others Not Specified
Industry Other Great Industries
Required Travel Not Specified
Job ID 05050-0011275723
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Customer Service & Order Entry Specialist


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